Customer Service Representative

Lisa Smid

**** ***** ****** *****, ************, IN 46239

Telephone: 317-***-**** Cell 609-***-**** Email: ********@*****.***

Education

Ashford University, Clinton, IA September 2011 – March 2014

BA, Accounting

County College of Morris, Randolph, NJ September 1991 - December 1994

AS, Business Administration

Professional Experience

UnitedHealth Group, Indianapolis, IN August 2015 - Present

Sr. Customer Service Representative

Successfully completed training on the variety of complex insurance policies offered

Answer 75-100 calls daily from both members and providers on both claims and benefits

Provide technical support to the member and provider website portals

Maintain high production stats throughout the month

Volunteered to work in Medical History Review for four months contacting providers for medical records

Volunteered to help out claims by annotating Medicare claims

Evesham Township School District, Marlton, NJ September 2003 – July 2015

Bus Driver

Pick-up and deliver students to school in a safe and timely manner

Train new hires and acted as Union Representative for our department 2009-2013

Jevic Transportation, Delanco, NJ April 2001 - October 2004

Sr. Data Entry Biller

Processed bills of lading that the truckers carry to deliver freight

Mastered billing system in one night

Roche Diagnostic Systems, Branchburg, NJ

Customer Specialist Team Lead June 1988-February 1999

Lead team with diversified duties in customer service and contracts

Prepared and reviewed contract compliance and phone statistic reports

Created training manual for contract procedures for entire department

Managed teams’ time to ensure customer’s needs were met

Sr. Account Services Representative

Received, reviewed and processed contracts from field sales representatives

Trained new sales representatives on how to prepare the contracts properly

Scheduled customers for training on equipment purchased and scheduled delivery upon completion of training

Earned the Presidents Achievement Award in 1995 & 1996

Skills / Abilities

Excel, Word, PowerPoint, Publisher, Outlook, Microsoft Office 2010

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