Sales Customer Service
Resume:
Charles Alexander
*** **** **** ****** ● Chester, Pennsylvania 19013 ● 215-***-**** ● *******.*.***********@*****.***
Security Agent
PROFESSIONAL EXPERIENCE
Protective services/ security april 17 2016- current
GLOBAL PROTECTION MANAGEMENT
Communicated with immediate supervisor to ensure understanding of daily plan for all routine and non-routine activities.
Performed continuous observation of property and personnel using PC and control panel including analog and digital entries.
Rotated closed circuit monitoring assignments with team members intermittently to perform foot patrol of property.
Analyzed observations of customers and staff behaviors to determine potential for conflict, property loss, or property damage and initiated response as necessary to minimize harm to personnel and assets.
Participated in team response to simulate emergency conditions during drills and provided feedback to ensure team performance was in compliance with site and industry standards.
Protective Services/ Security november 2015- april 2016
MCGINNS SECURITY
Communicated with immediate supervisor to ensure understanding of daily plan for all routine and non-routine activities.
Performed continuous observation of property and personnel using PC and control panel including analog and digital entries.
Rotated closed circuit monitoring assignments with team members intermittently to perform foot patrol of property.
Analyzed observations of customers and staff behaviors to determine potential for conflict, property loss, or property damage and initiated response as necessary to minimize harm to personnel and assets.
Participated in team response to simulate emergency conditions during drills and provided feedback to ensure team performance was in compliance with site and industry standards.
Completed certificate training for a variety of medical emergency responses including CPR, AED, and first aid.
Sales Associate
March 2014 - September 2014
WAWA
Lakewood
Greet customers and ascertain what each customer wants or needs.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain records related to sales.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Ticket, arrange and display merchandise to promote sales.
Clean shelves, counters, and tables.
Exchange merchandise for customers and accept returns.
Bag or package purchases.
Inventory stock and requisition new stock.
Supply specialist
December 2006 - October 2010
ARMY NATIONAL GUARD
Mt Holly
Received, Inspected, Inventoried, Loaded, Unloaded, Segregated, Stored, Issued, Delivered and turned in organization and installation supplies and equipment.
Retail Sales Associate
September 2007 - June 2008
PEEBLES
Brownsmills
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Keep records of purchases, sales, and requisitions.
Enforce safety, health, and security rules.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
HONORS & AWARDS
National Defense Service Medal, 2009
Global War on Terrorism Service Medal, 2009
Iraq Campaign Medal with Campaign Star, 2009
Army Service Ribbion, 2009
Overseas Service Ribbon, 2009
Armed forces reserve Medal with M Device, 2009
EDUCATION AND TRAINING
Certification - SORA license
2014
NJ GUARD TRAINING ACADEMY
Lakewood, NJ
High School - Marketing
2005
MORRISVILLE HIGH SCHOOL
Morrisville, PA
CONTINUING PROFESSIONAL DEVELOPMENT
SORA license, 2014
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