Customer Service Manager

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N.B.DIVYA Mobile No: 720*******

Email Id: *******@*****.***

APOLLO GROUPS OF COLLEGE

ADMISSION MANAGER

Apollo Groups of Colleges, Tnagar

Jun 2015 to May 2017 (2 years and 1 month)

Achievement:

.

Got Best Team Performer shield award for the year of 2015 & 2016.

Best Admission Manager award and cash reward for the year of 2016 & 2017.

Roles & Responsibilities:

To Handle enquiries and providing essential information about courses

Explain About the Colleges and Admission Criteria Over the Data Calling

Convert the Leads into Admissons through Calling

Need to convert enquiries into walk-in

Need to convert walk-in into registration

Also Queries received from prospective students

Clarifying of doubts of Students and Parents

Handling queries over telephone and walk ins

Converting leads into admissions

Should be capable of handling team

Team skills and strong relationship building skills

Good Convincing Skills

Counsiling students to choose best course for their career,Admission,Interaction

With students and parents on routine basis

Achieving agreed conversion rate from enquiry to admission

Excellent problem solving and customer service skills

TEACHING EXPERIENCE

ASSOCIATE PROFESSOR

Arcot Sri Mahalakshmi Women s College, Villapakkam

Jan - 2012 to May- 2015 (3years and 6 months)

Achievement:

Achieved 100% result in major subjects and got six certificates with gold coins.

Roles & Responsibilities:

Conducting course classes regularly and properly.

Implement various teaching methods and procedures to maintain the standard of academic excellence.

Ensure that students have a good understanding of the class rules.

Conducting assessment exams and giving assignments to grade the student learning.

Submit class grade to the college or university registrar and other student updates.

Provide study materials to the students

Provide consultation to the student regarding their course objectives and career related matters.

Assign project work and help them to clarify their doubts regarding project and assignment.

Arrange educational trips for the students.

IT RELATED EXPERIENCE

SOFTWARE DEVELOPER

Madhura InfoTech

May-2011 to Dec-2011 (7months)

Determine client needs, strategically provide solutions and enhance identity development.

KEY SKILLS

Proficiency in Computer Languages: C, C++, Java.

Excellent knowledge of IT subjects like Computer Networks, DBMS, Data Structure, Visual Basic, Software Engineering, Computer Graphics, etc.

Excellent teaching skills.

Skilled in collecting appropriate material for students.

Very interested in educating the college students.

EDUCATIONAL PROFILE

Courses

College

University

Percentage

Passout

M.Phil(Computer Science)

Adhiparasakthi College of Arts & Science, Kalavai.

Thiruvalluvar University, Vellore.

80.00%

2015

M.C.A(Computer Application)

Vel s Srinivasa College of Engineering and Technology

Thalambur, Chennai.

Anna University,

Chennai.

80.00%

2010

B.C.A(Computer Application)

Arcot Sri Mahalakshmi

Women s College,

Villapakkam.

Thiruvalluvar University, Vellore.

70.00%

2007

TECHNICAL SUMMARY

Languages : C, C++, Java and VB.

Databases : Oracle 8i, 10g and MySQL.

Operating Systems : Windows XP, Windows 7 and Windows 8.

Web Designing : Html.

ACADEMIC PROJECT

(1) MESSAGE TRANSFER IN WIRELESS NETWORKS

Message Transfer in wireless Networks investigates the interaction between End-To-End Flow control and medium access control layer scheduling on wireless links. We consider a wireless network with Multiple Users Receiving Information From A 1Common Access Point.

Each user suffers fading and a scheduler allocates the channel based on channel quality but is subject to fairness and latency considerations.

(2) SUBSTITUTE BETWEEN RELIABILITY ANDSAFETY MEASURES IN MULTIPLE ACCESS RELAY NETWOK UNDER IN ACCURATE DATA INJECTION ATTACK

We consider a multiple access relay network where Multiple Sources Send Independent Data To A Single Destination Through Multiple Relays which may inject a falsified data into the network.

To detect the malicious relays and discard (erase) data from them, tracing bits are embedded in the information data at each source node. Parity bits may be also added to correct the errors caused by fading and noise.

When the total amount of redundancy, tracing bits plus parity bits, is fixed..

CERTIFICATION OF PUBLICATION:

Title of Paper: Substitute Between Reliability And Safety Measures In Multiple Access

Relay Networks Under Inaccurate Data Injection Attack.

Paper ID: 2015/IJTRM/6/2015/5222 Vol.: 2 Issue: 6 .

Publication Title: International Journal of Technology Research and Management (IJTRM)

Complete List of Authors: 1. Mrs. N. B. DIVYA

PERSONAL PROFILE

Name : N.B.DIVYA

Husband Name : K. Sivabala Krishnan

Date of Birth : 17 th JUL

Nationality : Indian

Permanent Address : No.24, 2nd West Street,

Indra Nagar, Kattupakkam, Chennai - 600056.

DECLARATION

I hereby declare that the above mentioned particulars are true to the best of my knowledge and belief.

Place: Chennai Yours Faithfully,

Date: (N.B.DIVYA)

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