Customer Service Technical Support
Resume:
Jeffrey G. Wolfe
** ******* *******, ****** ******, NY 10977
************@***.***
A dedicated and highly energetic individual who thrives in pressure situations
Accomplished technical support professional with extensive experience assisting both technical and non-technical customers in the maintenance and repair of equipment. Strengths include follow-up, start-to-finish project work and management capability.
10+ years providing Help Desk support to thousands of users worldwide, earning a solid reputation for productivity, complex problem resolution and professionalism.
Excellent communication and diagnostic skills.
Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.
PROFESSIONAL EXPERIENCE
Jeff Wolfe Photography Spring Valley, NY 2015-Present Owner/Operator
Professional freelance photography specializing in event visual imagery including discussing requirements with clients, performing research, using technical equipment, networking with other professionals, arranging backgrounds, processing images and self-marketing.
FUJIFILM Hunt Chemicals U.S.A., Inc., Allendale, NJ 2008- 2015 Technical Densitometer Coordinator
Provided first-level technical support for over 500 densitometers in Walgreens retail stores across the west coast
Earned solid reputation for resolving complex issues, providing exceptional customer service and resolving complaint calls
Escalated issues as needed and maintained communication with customer and Technical teams
Worked independently as well as part of a team providing 24x7 operations support, including weekends and holidays
Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas
Voice Mail Management
Control Strip advice, problem solving, and management.
Utilized OASIS Remote software. Also used Microsoft Word, Outlook, and Excel. Konica Minolta Business Solutions U.S.A., Inc, Ramsey, NJ 2007 Warranty Customer Service Representative for printers, faxes, and toner cartridges.
Customer service for incoming and outgoing calls
Processed and resolved complaint calls
Voice Mail Management
Shipping management by creating work orders and allocating jobs to different locations
Processed claims, returns, and refunds
Identified and created billing for out of warranty inventory
Utilized SAP software
Konica Minolta Photo Imaging U.S.A., Inc., Mahwah, NJ 2003 - 2006 Service Technician
Customer Service for business to business technical support
Resolved customers’ problems through step-by-step telephone trouble shooting
Created worksheets enabling machine data correction
Compiled back-up procedures enabling off site support when necessary
Dispatched technicians for work at customer sites
Trained new technicians
Increased efficiency of department by creating list of hard to find parts and part numbers Pit Magazine, Colorado Springs, CO 1995 - 2008
Staff Photographer
Cover shots and inserts
Over 1000 on location band shots and live concerts
Over 100 photo shots for advertisements
International recognition as a concert photographer EDUCATION
Rockland Community College, Suffern, NY
Liberal Arts
SKILLS
Computer skills: SAP, CRM, File Maker, Clarify and Microsoft Office
Professional photographer
Telephone skills including tracking sales, troubleshooting and customer service
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