Jeffrey G. Wolfe

** ******* *******, ****** ******, NY 10977

845-***-****

ac09m4@r.postjobfree.com

A dedicated and highly energetic individual who thrives in pressure situations

Accomplished technical support professional with extensive experience assisting both technical and non-technical customers in the maintenance and repair of equipment. Strengths include follow-up, start-to-finish project work and management capability.

10+ years providing Help Desk support to thousands of users worldwide, earning a solid reputation for productivity, complex problem resolution and professionalism.

Excellent communication and diagnostic skills.

Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.

PROFESSIONAL EXPERIENCE

Jeff Wolfe Photography Spring Valley, NY 2015-Present Owner/Operator

Professional freelance photography specializing in event visual imagery including discussing requirements with clients, performing research, using technical equipment, networking with other professionals, arranging backgrounds, processing images and self-marketing.

FUJIFILM Hunt Chemicals U.S.A., Inc., Allendale, NJ 2008- 2015 Technical Densitometer Coordinator

Provided first-level technical support for over 500 densitometers in Walgreens retail stores across the west coast

Earned solid reputation for resolving complex issues, providing exceptional customer service and resolving complaint calls

Escalated issues as needed and maintained communication with customer and Technical teams

Worked independently as well as part of a team providing 24x7 operations support, including weekends and holidays

Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas

Voice Mail Management

Control Strip advice, problem solving, and management.

Utilized OASIS Remote software. Also used Microsoft Word, Outlook, and Excel. Konica Minolta Business Solutions U.S.A., Inc, Ramsey, NJ 2007 Warranty Customer Service Representative for printers, faxes, and toner cartridges.

Customer service for incoming and outgoing calls

Processed and resolved complaint calls

Voice Mail Management

Shipping management by creating work orders and allocating jobs to different locations

Processed claims, returns, and refunds

Identified and created billing for out of warranty inventory

Utilized SAP software

Konica Minolta Photo Imaging U.S.A., Inc., Mahwah, NJ 2003 - 2006 Service Technician

Customer Service for business to business technical support

Resolved customers’ problems through step-by-step telephone trouble shooting

Created worksheets enabling machine data correction

Compiled back-up procedures enabling off site support when necessary

Dispatched technicians for work at customer sites

Trained new technicians

Increased efficiency of department by creating list of hard to find parts and part numbers Pit Magazine, Colorado Springs, CO 1995 - 2008

Staff Photographer

Cover shots and inserts

Over 1000 on location band shots and live concerts

Over 100 photo shots for advertisements

International recognition as a concert photographer EDUCATION

Rockland Community College, Suffern, NY

Liberal Arts

SKILLS

Computer skills: SAP, CRM, File Maker, Clarify and Microsoft Office

Professional photographer

Telephone skills including tracking sales, troubleshooting and customer service

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