Support Help Desk

Eugene R. Limongelli

** ******* ****

Merrick, N.Y. 11566

Cell Phone: 516-***-****

E-mail: *********@*******.***

Objective: A challenging position in network- computer operations where my skills and

experience will be an asset to an organization where growth is based

on hard work and determination.

Software: MVS/JESII & III, TSO, CICS, Active Directory, AUTOSYS, SCOM, Solarwinds, SharePoint Connect Direct, Windows XP, NT, Legato, NetBackup, VERITAS, VMware, TANDEM, Citrix. Tradesense, WebSense, AppWatch, TACL, Batchcom, Netbatch, Emcom, Pathcom, Mediacom, Prognosis,. AT&T Buss. Direct, Outside view, Viewsys, Omegamon, Netview, Viewsys, Primos,, Skillsoft, LiLo. SVPCO View

Hardware: CPU (IBM) G-series,3090, 4341.AS400, UNIX (TANDEM) “S” series, UNISYS, Primos. Himalaya, Cyclone, TXP.EMC VMAX, Peripherals: Storagetech 4400 ACS silo, IBM 3090, 3800, 2705, 3211, Printers & drives. All Tandem/Compaq Disks & drives, Open systems Microsoft XP server, Network Operations.

Experience / Accomplishments:

A strong and diversified background in Network/Computer/Help Desk/Tech Support/ Operations.With many years of experience in large-scale, high pressure, Mainframe, Open System and Network environments. Supervised a staff of computer, network and print-pool operators responsible for all data processing for large Wall street firm, Credit card company and MFG companies

*Multiple mainframes, open systems environment.

*Support of users worldwide in problem solving

*Creation and implementation of disaster recovery procedures.

*Desktop Support. Monitoring Networks. Submitting and monitoring

Nightly Job production thru C.A. and AutoSys.

Excellent oral and written communication skills.

Excellent leadership skills- Able to interact effectively with all levels of management.

Job History:

Carlson Inc.

9/2016-

Level 1 Network/Help Desk Support for Long Island Radisson property’s .

Support and training of Oracle Opera property management systems & software.

Network Support/transmission of all Auditing systems.

Petro Fuel:

4/2016-8/2016

Contract work for Petro Fuel - Star Gas. Running all UNIX computer operations. Off hours Help Desk support. Network bank transmission posting operations. CITRIX & Microsoft Server Network Ops.

The Clearing House

8/2013 to 3/2016

Network Operations Tech.

•Monitor all aspects of network operations for the oldest inter-bank wire service in the world.

•Responsible for clearing over one trillion dollars a day for almost every major bank in the U.S. and abroad.

•Running ACH, EPN, VPN, CHIPS & SVPCO, ISDN, MPLS. Work closely with the Federal Reserve in Clearing Automated payments for all major financial institutions.

•Work with UNISYS, Active directory, Solarwinds SCOM and many other NOC monitoring tools. Tracked all trouble tickets through ITSM.

•Support all Servers, Venders and Banks in trouble resolution. Patching and updating servers. Racking and stacking.

•Assist in the administration of the system; Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day Monitor all aspects of the network processing and file exchange schedules for all Clearing House products as required, identify, investigate, track, escalate, resolve and document all internal or customer-related production issues

•Contacting customers or vendors directly, provide customer support and respond to inquiries from financial institution participants, third-party service providers, other network operators and the Federal Reserve Bank;

•Technical support in troubleshooting connectivity via MQ, C:D and FTP. Assist customer participants with the setup of testing communications applications and testing certification. Provide coverage for 24/7 Computer Network Operations Center

Leviton Manufacturing Company 5/2005 to 8/2013

Support Analyst

•Ran All production on IBM mainframe and UNIX system. Using CA scheduler and AutoSys

•Monitored all open systems and network using Solarwinds software.

•Tracking alarms re-booting nodes, running traces on SNA, Expand & Fiber lines

•Ran all backups using Legato software

•Monitored open system servers under Windows.

•Worked with all support and vender personnel to fix system problems.

•Tracked all trouble tickets, and did desktop support for afterhours users.

•Was part of a team responsible for the migration of the data center to a new facility.

•I was responsible for running all applications parallel until migration was complete.

MasterCard international 7/1998 to 1/2005

Shift Supervisor

•Supervise a staff of TANDEM and IBM print pool operators

•Analyze system malfunctions with technical staff and/or vendors

•Review system and program operating instructions and determine setup and requirements.

•Review and evaluate operators and prepare periodic performance reports.

Cowen & Company 11/1994 to 6/1998

Shift Supervisor

•Supervise third shift TANDEM & IBM computer operations for New York, Chicago and

•London

•The support of users worldwide in problem solving and operation of system features.

•Responsible for the creation and implementation of disaster recovery procedures.

•Responsible for ensuring seamless recovery of bulk clearing system in the event of a disaster.

•Worked closely with development personnel in correcting system problems.

Shark information Systems 6/1990 to 10/1994

Lead operator

Time electronics 5/1989 to 5/1990

Computer operator

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