Guest Advisor

Ryan Buckner

Student

Washington, DC *****

ac093m@r.postjobfree.com - 202-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Guest Advisor

Petco - April 2017 to Present

•Ensures Petco operational standards are maintained throughout the store.

•Ensures that the store is opened and / or closed as a 'key holder' in accordance with established policies and procedures.

•As required, assists with evaluating staffing levels on scheduled shifts to determine and ensure appropriate staffing.

•As required provides functional guidance to store partners, to include assignment delegation, instruction, and follow-through.

•Perform actions as the Leader on Duty (LOD) on a limited basis as needed Guest Experience Specialist

Petco - Washington, DC - August 2016 to March 2017

•Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.

•Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.

•Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc

Customer Service Specialist

JCPenney - Wheaton, MD - November 2015 to April 2016

•Ensure to provide excellent customer service and serve as a liaison between customer support team, management and customer to improve customer service and business productivity.

• Check to ensure that appropriate changes were made to resolve customers' problems

• Performed Cashier duties

• Maintained inventory and stocking of products

• Secured levels of inventory and products

EDUCATION

Associate in Computer Science

Montgomery College - Takoma Park - Silver Spring, MD 2016 to 2018

SKILLS

Microsoft programs: Word, Excel, Power Point, Outlook, Access, Editing Software: Adobe After Effects, Sony Vegas, Windows Movie Maker, iMovie, Adobe Photoshop, Programming Software IN PROGRESS: C+

+, Java. Python

ADDITIONAL INFORMATION

Back in 2012, I studied abroad at the age of 16 in Japan. I went to Sendagaya Japanese School where I learn about the Japanese language and their culture. Studying abroad at a young age has made me more culturally sensitive and diverse. Even though I did learn Japanese, I can only read and speak it at a beginners level because of the 3 year hiatus from learning, but I do plan to return one day.

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