Dispatcher

NICOLE CLARK

**** ********* *** ******** ** *****

678-***-**** mobile

*********@*****.***

OBJECTIVE

Dispatching position with a company utilizing my experience, knowledge and skill set to effectively achieve company goals.

HIGHLIGHTS OF QUALIFICATIONS

Excellent phone etiquette with outstanding customer service and communications skills both verbal and written.

Professional and pleasant demeanor, detailed oriented, and positive attitude. Team oriented, motivated and quality driven.

Punctual with time management skills with the ability to priortitze projects and implement company goals and deadlines.

Critical Analytical and Logical thinker. Confident decision making skills, good research skills and strong problem solving skills.

Ability to read a map proficiently and work in a fast paced team environment. Able to complete tasks in a timely manner, self motivated.

Proficient with understanding policies and procedures. General adminstrative and clerical duties including data entry, 10 key, filing typing.

Proficient experience with computer-based software such as Windows, Microsoft Office MS Word, MS Excel, MS Outlook.

Internet savvy with experience using Internet Explorer,Google Chrome, Mozilla Firefox. Knowledge of operating standard office equipment.

SKILLS AND EXPERIENCE

Assigned drivers with applicable information required for dispatch per customer request for pick -up and delivery for set appointment time and service requested.

Planned out routes and communicated these routes to the drivers with the safest quickest routes to take. Monitered weather /traffic conditions.

Provided driver with customer's name, address and contact phone number and expected time of arrival/delivery appointment.

Coordinating daily operations of drivers and crews to send them to appropriate jobs.

Complied with DOT regulations and company rules. Ensuring that all aspects of Health & Safety are adhered to.

Inputed daily trip information into computer systems. Ensured timely completion of the dropped loads database.

Communicatedwith drivers using mobile devices and internal system database.

Coordinated and prioritized driver routes per customer request.

Entered driver’s assignment information into computer database and compiled reports to submit to upper management for review

Communicated with customers to determine if needs met per request. Notified customer in a timely manner of any issues.

Developed strong working relationship with the drivers.

Tracked and traced all drivers per upper management request to ensure on time pick up and delivers.

Handled escalated calls/customer complaints and directed to appropriate department.

Maintained record of mileage, fuel used, repairs made and delivery related expenses. Maintained records related to delivery and customers receipt COD's.

Gave detailed logistical instructions to other dispatchers as well as upper management.

Assisted with back flow department with dispatching daily /weekly routes. Typing, filing and sending required paper work per the county/city requesting test results.

Trained new drivers with company policies/expectations provided required uniforms and maintained manifest sheets for payment.

Successfully handled inbound/outbound high volume 80+ calls daily to provide potential and existing customers with their needs and questions.

Assisted collections /payroll department, with following up/collecting on past due invoices. Processed,prepared, deposited, mailed out company checks and daily mail.

WORK HISTORY

Air Conditioning Experts Dispatcher 05/2017-present

Quest Group (Charter Cable) Dispatcher/ Customer Service 07/2016-4/2017

Hire Dynamics (Peachtree Experts) Dispatcher 05/2016-06/2016

Rem X Staffing (Altegra Health) Client Service Representative 02/2016-05/2016

Speedy Courier (contract) Dispatcher & Payroll Assistant. 09/2015-02/2016

Marquise Plumbing Dispatcher & Office Assistant 10/2011-08/2015

Coyote Logistics Dispatcher 02/2009-07/2009

Focus( Assurant) Customer Service 07/2008-02/2009

Airgas Safety Account Manager 08/2007-07/2008

Hub Group Inc. Dispatcher & CSR 11/2005-07/2007

Robart Transportation Dispatcher/Operations 11/2003-11/2005

EDUCATION

North Davidson Senior High School Diploma

Contact this candidate