Customer Service Accounts Payable
Resume:
PROFESSIONAL SUMMARY
Diverse, well-rounded background in multiple departments and organizations. Recognized mentorship capabilities and expertise in establishing rapport with customers, teams, and business partners. Demonstrated ability to work in difficult situations and provide a high level of service. Hard-working, loyal and innovative.
EXPERIENCE
Associa Richardson, TX May 2014
Accts Payable Specialist I
Responsible for reviewing and auditing of client account statements and creation of ledgers in the firm’s proprietary software (HOA Collect). Analyze figures, postings, and documents for correct entry, mathematical accuracy, and proper coding. Determine whether charges on account statements are authorized pursuant to fraud policies and investigate any discrepancies. Create/input ledgers in HOA system. Collect based on account statements received from clients. Prepare and distribute accounts payable checks. Answer inquiries with key vendors regarding accounts payable and related matters. Contributions
• Worked 1000 invoices a day.
• Proactively served as subject matter expert in absence of Team Lead/Supervisor.
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Nissan Motor Acceptance Irving, TX December 2012 – May 2014 Funding Analyst
Review loan papers to ensure completeness between loan establishment, borrowers, and sellers upon approval of loan according to state and dealership requirements. Explain and review leasing and retail contracts with key dealer personnel, including discrepancies. Ensure compliance with upgrades, Nissan specials/promotions and rate plan requirements. Conduct verifications with external entities, including consumers, dealers, and others, to validate employment, income, insurance, collateral, and other approval terms. Leverage built relationships, customer service techniques, and a high level of call control to expedite the receipt of missing information and/or documentation. Contributions
• Worked 1000 invoices a day.
• Continuously met and exceeded monthly performance goals
• Something
The Right Step Euless, TX September 2010- January 2012 Recovery Advocate
Provide on-going assessment, crisis intervention, individual, family, and group therapy and case management services. Develops strength-based service plans, monitors treatment progress, documents interactions and maintains electronic clinical records and other reporting data for individuals with mild to severe mental illness and/or substance use disorders. Responsible for transporting clients to offsite meetings. Coordinate with internal as well as external supportive services to deliver needed services to clients. Collaborates with clinical supervisor, other team members and psychiatrist regarding treatment. Contributions
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Under Contract to General Dynamics / Richardson Division December 2008-September 2010 Pediatrix Medical Group Richardson, TX January 2002-April 2008 Coding Specialist
Maintain up-to-date knowledge of coding such as appropriate documentation, accurate coding, coding trend found during chart reviews, third-party audit findings, and annual coding updates. Audit codes and Arlington
TX 76123
************@*****.**
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DEBBIE
GRAGGS
2501 North Forty Circle
Apt No. 818
Arlington, TX 76006
************@*****.***
Debbie Graggs (cont’d)
professional fee services performed by providers from medical records according to ICD-9 and CPT guidelines. Evaluate and provide appropriate documentation for the third-party payer CPT denials to maintain the original CPT assignment. Implement corrective action plan and/or educational programs to prevent similar denials and rejections from recurring. Serve as a resource to the office staff, providers, and billing department. Maintain strict confidentiality in accordance with HIPAA regulations and company policy.
EDUCATION
Parkview High School Little Rock, Ark Diploma
Ark State University Jonesboro, AR Bus. Mgmt Major Eastfield College Mesquite, TX Human Services Major
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