Customer Service Data Entry

René Cecilio Wilson Jr.

**** **** ****** *****, **** 203 Arlington, VA 22204

703-***-**** ********@*****.***

SKILLS SUMMARY

Employee Relations Quality – driven work ethic Personnel Management & Development Experience Excellent Organizational skills Strong Communication & Negotiation Skills Customer Service Process Improvement Recording & Reporting

Research & Analysis Problem Solving Conflict Resolution

EDUCATION

Bachelor of Arts, English

Virginia State University, 1 Hayden St, Petersburg, VA 23806 August 2009 - May 2014

WORK EXPERIENCE

ZAI Government Publishing Office, 732 North Capital Street, Washington, DC 20002 (06/2017– Current)

Library Clerk

Scan, upload, store and retrieve documents. Create and maintain files, both physical and electronic. Reconcile manifests and verify orders and receipts. Maintain metrics and other statistics for reporting purposes. Typing and data entry. Prepare written documents under the supervision of staff; and work on a variety of assignments using Microsoft Word, Excel, or other PC applications

LAC Group Library of Congress, 101 Independence Ave SE, Washington, DC 20540 (11/2016 – 03/2017)

Material Handler

Maintained library collections for security targets. Shelved books. Reviewed and edited database entries as necessary; Inventory books, portfolios and other related materials following established archival rules. Performed all aspects of post-cataloging support such as adding bar codes, property stamps, and spine labels when necessary. Performed the necessary steps to withdraw material from the collection and the database. Assisted in other duties incidental to general library activities.

The Virginian-Pilot Warehouse, 5429 Greenwich Rd Virginia Beach, VA 23462 (08/2015 – 07/2016)

Production Packager

Effectively coordinated the mechanics and daily operations and for the production of this major news outlet. Organized and printed numerous products and assembled advertisements and preprinted packages for daily production. Provided quality assurance insight to a staff of 10 regularly in reference to the finished products and scheduled and coordinated delivery of the finished product throughout the city to more than 100 distribution centers. This involved ensuring that scheduling and inventory deadlines were adhered to

Georgetown University Memorial Library, Library Walk, Washington, DC 20007 (5/2011 – 12/2013)

Library Aide

Compiled records, organized all library materials, including photographic images, cards, slides and microfilm. Created effective organizational systems to ensure easy use of library materials by patrons and facilitated the registering and set up of new patrons to the library.

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