Customer Service Pharmacy Technician
Resume:
Thomas Andrew Buonocore
Sandy Hook, CT 06482 US
Day Phone: 203-***-****
Email: ************@*****.***
Work Experience:
Target/CVS
Bethel, CT 06801
12/2010 - Present
Certified Pharmacy Technician
Duties, Accomplishments and Related Skills:
*Provide general assistance to patients in regards to their medications.
*Respond to telephone calls from doctors, patients and insurance companies answering questions on status of prescription.
*Resolve financial issues regarding insurance and copays.
*Recognized for ability to manage a high volume of patient accounts.
*Use Word and Excel to enter data to fill prescriptions.
*Process, print and file hard copies of prescriptions.
*Assist new patients with filling out forms to establish them in our system. Collect sensitive and confidential information. Add them to our database electronically.
*Responsible for ordering and maintaining proper drug-inventory levels.
*Improved drug-inventory management system to reduce waste and eliminate back orders.
*Cultivated strong customer base by providing excellent customer service.
*Named TIPP captain, a position of leadership responsible for maintaining all pharmaceutical supplies.
Target
7 Stony Hill Road
Bethel, CT 06801
03/2004 - 12/2010
Sales Floor Team Member
Duties, Accomplishments and Related Skills:
*Greeted and assisted guest to assure a "fast fun and friendly shopping experience".
*Organized and maintained store appearance to ensure a pleasant shopping experience.
*Promoted to pharmacy.
Consumer Credit Counseling Service of Connecticut
108 Mill Plain Road
Danbury, CT 06810
06/1988 – 01/1998
Senior Credit Counselor
Duties, Accomplishments and Related Skills:
*Advised consumers on their personal finances, including ways to avoid debt.
*Gathered and compiled pertinent financial records, including sensitive information such as credit card data and Social Security information.
*Referred clients to appropriate social service agencies.
*Designed and presented workshops on budgeting and money management.
*Counseled clients on housing issues.
*Earned designation as HUD certified housing counselor.
*Facilitated support groups for clients with spending issues.
*Appeared on television and radio promoting Consumer Credit Counseling and its mission as a non-profit agency.
*Authored and published articles for newspapers and magazines on money management issues.
Hall-Brooke Behavioral Health Services
47 Long Lots Road
Westport, CT 06880 United States
07/1985 - 06/1988
Mental Health Counselor
Duties, Accomplishments and Related Skills:
*Collected information about clients through interviews, observation, or tests.
*Maintained confidentiality of records relating to clients' treatment.
*Encouraged clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
*Counseled clients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
*Guided clients in the development of skills or strategies for dealing with their problems.
*Filled out and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
*Collaborated with other staff members to develop treatment plans.
*Referred patients, clients, or family members to community resources or to specialists as necessary.
*Planned, organized, or lead structured programs of counseling, work, study, recreation, or social activities for clients.
*Monitored and recorded clients' use of medications for compliance.
Education:
Central Connecticut State University New Britain, CT United States
Bachelor's Degree 05/1985
Major: Psychology
References:
Name
Employer
Title
Phone
Carol Dovidas
Big Y Pharmacy
Pharmacist
Kelley Richmond
VA Hospital
Pharmacist
Steffy George
Target
Pharmacist
Contact this candidate