System admin and network support

To work as Network Administrator for help customers by applying practical, logical, and accurate analysis in solving their problems in a timely manner. Support Software and Windows Client/Server, Active Directory, smartphones and IT equipment support

Experience in customer service management, IT Training, software and hardware support for PCs, Servers and Laptops, System administration, support windows server 2003, 2008, 2012 and ticketing

Bachelor of Applied Mathematics and Computer Science; Computer diploma in Network Engineering from Citi College in 2016

TECHNICAL SKILLS:

Operating Systems: Windows, Linux, IMAC (Install, Move, Add, Change)

Repair and Hardware support, Test the memory on hard drives and organize defective units from functional units

Mobile IPhone, blackberries, Samsung Phones, Tablets, Apple device

Backup Software: Norton ghost, Acronis, Windows Backup and Restore, Active Directory Backup

Supporting: Web Application servers, Microsoft Office, Word, Excel, Access, PowerPoint Outlook and Exchange 2007/2010/2013, Office 365

Languages: SQL Server 2005/2008, HTML,CSS, PHP, C++, FoxPro, Pascal, SharePoint, QuickBooks

Server Antivirus and Anti-Malware: Bit defender, Kaspersky, ESET, Norton

Network: Data Migration, Data modeling Cisco routers, switches, Wi-Fi access points, IP networks, traffic

Firewalls: Norton 360, Kaspersky Internet Security, Windows Firewall

Virtual environment: Hyper-V Infrastructure

NON-TECHNICAL SKILLS:

Passionate and quick learner

Highly confident and patient worker with a vision for excellence

Excellent communication, coordination and organizational skills

Ability to develop and maintain excellent professional rapport with colleagues and clients

Ability to solve technical and non-technical errors in an efficient and prompt manner

CERTIFICATIONS

A+ Certificate CompTIA Jan 2016

70-680 Microsoft Certificate Windows configuration Jul 2016

70-685 MS: Windows 7, Enterprise Desktop Support Technician Oct 2016

70-410 Microsoft Certificate Installing and Configuring windows server 2012 Mar 2016

PROFESSIONAL EXPERIENCE

Data Management Analyse Teaching Nov 2016- Present

A Plus Academy - Toronto, ON

Teaching Data Management and Math course for students with computer

Support computer system and laptops for daily use

IT Support Specialist (Part Time) Jun 2015 - Present

Iranian Women's Organization of Ontario (IWOO) - Toronto, ON

Responsible for Supporting Windows of Desktop and Laptop

Installed and Maintained windows and shared folders for users

Defined data share permit and printers for Networks

Contributed and follow standard IT procedures to enhance support service

Teaching Assistant (Part Time) Sept 2015 - Jul 2016

Overland public school - Toronto, ON

Worked as a teaching assistant for the course activities in the computer class

Corrected quizzes and provided the instructor with reports on the grades

Tutor Microsoft software in school for immigrant student

Work one on one for practice time with students on computers

IT Network Support and Software support Sept 2014 – Jun 2015

PR-exchange Company; Toronto, ON

Handled customers directly as well as through phone and in person

Maintained and troubleshot desktops, laptops, printers, multifunction devices, and voicemail

Administered IP switch for secure data transfer and using macros for preparing data in MS SQL

Monitored Backup data Windows Server 2008, Veeam Backup on a regular basis

Moved Database from client to servers and supported sales part by phone or remotely on VMware environments

Supported five9 virtual Call Centre by monitoring daily and hourly service levels and made real time adjustments to schedules to ensure target goals are met; prepared daily, weekly and monthly metrics reports for management team

IT Systems Support Feb 2014 – Sep 2014

The Neighbourhood Centre; Toronto, ON

Maintained and installed Microsoft Windows 8 / 7 / Vista and XP for service users

Supported Microsoft Office Suite (Word, Excel, PowerPoint), printers and scanners

Managed Installation of drivers for windows systems and re-designed connected modules

DHCP, IAS, Windows clustering services, deployment services, DFS

Maintained firewall rules and attack logs and Facilitated data backup using VPN connection

Network Admin and IT Support Nov 2013 – Sep 2014

Taheri Exchange Company; Toronto, ON

Provided technical support to end-users in support of hardware, software, peripherals, and network infrastructure by end user requests received through ticketing system for on-site and off-site staff

Installed third party applications and trained the employees

Served as a mentor for computer courses that used Microsoft Office and Windows

Prepared, configured, and trouble-shoot laptops, desktops, desk phones, cell phones, printers and other end user devices

Created and made changes to accounts in Active Directory, email, and internal business applications

IT Program Manager and Student Support, Jan 2008 – Jan 2013

Sharif University of Technology; Isfahan, Iran

Maintained computer, updates, installation, support software labs for over 800 students

Evaluated new hardware and software; ran pilot projects on selected users, and created estimates and reports.

Provided support for professors and students such as installation, maintenance and operation of the multi-user systems

Planned, coordinated, and implemented network security measures to protect data, software, and hardware

EDUCATION

Post Graduate Certificate of Network Engineering Mar 2016 - Oct2016

Citi College; Toronto, Canada

Bachelor of Science (Applied Mathematics in Computer science) Completed

Isfahan University of Technology (IUT); Isfahan, Iran

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