Customer Service Sales
Resume:
James “Kirk” Richard
*******@***.***
Carencro, LA. 70520
EXPERIENCE:
Freedom Homes / Clayton Homes (February 2017 – Present)
Home Consultant (Carencro)
Create a world class home buying experience by assisting prospects to identify a floor plan, select options, and coordinate the construction process.
Must possess an ability to create an initial rapport, establish trusting relationships and provide a high degree of leadership that allows prospects to have the confidence to select Freedom Homes as their housing solution.
Clayton Homes (August 2016 – February 2017)
Home Consultant (New Iberia)
Create a world class home buying experience by assisting prospects to identify a floor plan, select options, and coordinate the construction process.
Must possess an ability to create an initial rapport, establish trusting relationships and provide a high degree of leadership that allows prospects to have the confidence to select Clayton Homes as their housing solution.
Texas Teachers Association (October 2015 – May 2016)
Student
Successfully complete 80 class hours and 30 field observation hours while holding a valid four year degree from an accredited college / university, in order to obtain an Alternative Texas Teaching Certificate.
Whole Foods Market (July 2013 – August 2015)
Guest Services Assistant Manager (VND)
Create and maintain a world class guest experience on a consistent basis.
Lead the entire Customer Service Team including Cashiers, the Customer Service Desk and all other Customer Service Team Members and is accountable for all department operations.
Consistently achieved highest sales in monthly sales item contests for eighteen months consecutively.
Whole Foods Market (April 2010 – July 2013)
Guest Services Supervisor
Create and maintain a world class guest experience on a consistent basis.
Work closely with the Front End Team Leader and Associate Team Leader(s) to ensure smooth operation of the Front End Team. Assist with personnel issues, supervision of Team Members and day-to-day flow of the department. Provide exemplary service to customers and support the team leadership in maintaining regional standards. Know all functions of the register system and all Whole Foods Market cash handling procedures and regulations.
Successfully implemented the “Own Your P.O.P.” program, and increased sales of specific items by 95% or more.
BEST BUY (August 2001 – April 2010)
SWAT Specialist
Oversee aspects of inventory control through physical counting of store inventory, maintain acceptable levels of store level shrink, inform upper management of findings, and coordinate with other departments and disciplines to create, implement, and maintain asset protection standards.
Successfully kept the store at acceptable levels of shrink, and in one week successfully recovered over $80,000 of lost product.
Best Buy Mobile Manager
Demonstrate a passion for developing employees, providing excellent customer service and a natural affinity for sales to change the way mobile phones are bought and sold. Oversees all operational aspects of running a store and gathers feedback to improve performance. Supports goal achievement of the overall organization, district and store through modeling and coaching strong salesmanship and positive behaviors, driving customer satisfaction and retention goals in Best Buy Mobile's fast paced environment.
Successfully piloted the initial rollout and Grand Opening of the Best Buy Mobile branded stores.
Merchandising / Inventory Supervisor
Responsible for all aspects of product inventory and store merchandising at an individual store level. Including shipping/receiving functions, warehouse organization, integrity of physical product (stock counts), accuracy and integrity of inventory documentation, store planograms and signage, pricing accuracy, and clearance / open box maintenance.
Successfully, consistently maintained over 90% compliance on random third parties audits.
Wireless Supervisor
Demonstrate a passion for developing employees, providing excellent customer service and a natural affinity for sales to change the way mobile phones are bought and sold. Oversees all operational aspects of the Wireless department.
Successfully won 10 Best Buy District Sales Banners.
Media Supervisor
Demonstrate a passion for developing employees, providing excellent customer service and a natural affinity for sales to change the way music, movies, and video games are bought and sold. Oversees all operational aspects of the Media department.
Successfully lead the media team to achieve higher sales, and the roll out of multiple gaming systems, and the introduction of music downloading stations at specific stores.
EDUCATION:
University of Southwestern Louisiana – 1997 (Lafayette, LA.) BS General Studies / Music Media
ADDITIONAL:
Grand opened 2 Stores. Trained 2 Grand Opening Stores. Re-Grand Opened 1 store.
Training, Shrink, and Viewpoint Committee member
WFM Talent Bench 2011
WFM Quarry/Vineyard 2012 - 2014 Event coordinator.
REFERENCES:
Deanna Domec 337-***-**** : University of Louisiana @ Lafayette
Rob Villarreal 210-***-**** : Civil Engineer
Lisa Cuiffo 818-***-**** : Whole Foods Market Guest Services Team Leader (Quarry)
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