VAS Operations Engineer

Mark Meseha, E.I.T., B.Eng, B.E.T.

+1-647-***-**** • ****.******@*****.***

Electrical Engineer (Telecommunication)

Multifaceted engineering career with 8-year track record of innovation and success

Experienced Engineer with a demonstrated working history for 5 years in the telecommunications industry. Highly skilled in design, planning, network optimization, messaging, 4GMC, IMS, VM & VVM, RTS, MPS, OTA, VoLTE, LTE, roaming reporting, troubleshooting, debugging and technical support. Enthusiastic person holding dual bachelor degrees, in electrical engineering with major in telecommunication and bachelor of engineering technology specialized in electronics and control.

Shell Scripting with strong knowledge in MySQL DB and Oracle DB.

Protocol analysis experience (Wireshark – Empirix).

Knowledge in SIGTRAN, SS7, MAP, SIP, Diameter, GY and RTP.

Knowledge of networking components (VLAN's, tracing, ping, firewalls) and transfer protocols SFTP/FTP

Systems Launch / Implementation.

Leadership and Team building

Eligible to register as P.Eng. (In process).

Change Management/ Process Improvements.

Ability to travel/relocate.

Strong experience in system administration (Linux – UNIX).

24/7 operation support and technical support.

Experience in roaming reporting (High Usage Reporting – Roaming Percentage Report – Domestic Roaming reports).

Knowledge in 3G/HSPA, LTE, IMS (VoLTE – LTE - VoWiFi), Roaming (CAMEL1 – CAMEL2).

Quality Assurance and Testing.

Strategic Planning and Analysis.

Problem Resolution / Troubleshooting.

Experience in SMSC, 4GMC, MMSC, WAPGW (Radius Protocol), Messaging GW, Real Time Charging (CAMEL – GY - DIAMETER), OTA, MPS (WCDMA – LTE – VoLTE – VoWiFi), Wireless Entitlement Server (WES), Voice Mail (Android VVM (HTTPS), iOS VVM (IMAP) and regular VM).

Professional Experience

Eastlink Wireless

VAS Operations Engineer, 12/2012 – Present

Support messaging, RTS and Voicemail (planning, design and operations) as a node prime.

Responsible for operation and maintenance of software and hardware for VAS nodes such as MPS, OTA, Messaging, 4GMC, Voicemail, WES and RTS along with managing DNS/NTP for all nodes.

Develop Linux/Solaris scripts as needed for system monitoring, maintenance and automation.

Integrate and commission new VAS nodes on the production and test systems as well as software upgrade activities and investigating sudden VAS network performance degradations

Review and approve configuration changes prior to implementation and recommend product/process improvements to product development and management.

Coach/Mentor others in areas of expertise and providing highest level support to Tier 2.

Act as an SME for projects throughout its lifecycle.

Write/execute test cases for applications’ new features and releases in lab and production environments.

Generate/automate daily/weekly routine checks for all VAS nodes and monthly KPI reports; submit analysis and reports to VAS operations and engineering manager.

Generate/update logbook that monitors all nodes activities for tracking and investigation.

Write operational documents that clarify product design, operations and preventive maintenance.

NTTDATA

Operation Support Consultant - Technology Infrastructure Services, 09/2011 – 11/2012

Worked as the first point of contact for users and provided world-class technical support to a global user base. Recommended solutions that improved the user experience while reducing time-to-resolve metrics.

Identified, escalated and followed up on all critical issues and outages until resolution.

Provided one-stop service for all technology issues including desktops besides some basic TCP/IP troubleshooting and contributed in providing 24/7 support.

IBM Canada - Kelly Services

Technical Consultant, 07/2011 – 10/2012

Performed first level problem determination and resolved by providing evidence documentation. Eliminated/reduced discrepancies by pointing out and provided solutions for areas of improvement.

Ensured facility compliance with policies and regulations.

Maintained a safe working environment while ensuring the use of regulated safety practices.

Performed hard drive tape maintenance requests (i.e. add/delete tapes to library).

Hewlett Packard - Stream Global Services

Technical Support Consultant, 07/2009 – 5/2011

Troubleshot wide variety of hardware and software issues. Provided customer support and technical issues resolution via e-mail, phone and remote computer access.

Documented wide variety of hardware and software issues for future recommendations.

Provided training to customers in the use of the system and applications and filled orders for products.

Ranked as top sales achiever for consecutive 17 months.

Additional internship experience with Flora - Pyramids Paper Mills, as an Electrical Engineer in 2006.

Maintained and resolved electrical and power issues.

Led a three-technician team maintaining electrical and mechanical machines.

Wrote weekly maintenance reports and presented weekly work load reports to managers

Education and Credentials

Bachelor’s Degree in Electrical Engineering (Telecommunication) (2015)

Canadian Higher Institution for Engineering and Technology - Canadian International College

Bachelor’s Degree in Engineering Technology (Electronics and Control) (2009)

Cape Breton University

Professional Development

IMS

VoLTE

Linux Fundamentals – Shell Scripting

SIGTRAN - Online training course

WHIMS (St. John Ambulance - June 2012)

Leadership training event (RAYA &Hewlett Packard - April 2006)

Volunteer Experience

Summer camp activities supervisor for non-profit organization (2015 – current).

Overseeing the general activities in the sports camp and ensuring every child participates and plays safely.

Choir service audio system for non-profit organization (2013 – Current).

Managing and coordinating audio system requirements for all events (rental, setup, testing, etc…).

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