Customer Service Manager

MARIA HARRIS

**** ******* ****** ***** *** **** Carrollton TX. 75006 601-***-**** **********@*****.***

Objective: I am a goal-oriented, self-motivated problem solver. I have succeeded in helping the teams I worked with reach their goals as I am dedicated to maintaining customer satisfaction and contributing to company success by utilizing my skills in Health Services Administration, Human Resources, and the management of people. I love new challenges as they give me the opportunity to not only learn but grow within a company.

EDUCATION:

Mississippi College Clinton, MS

Master of Health Service Administration May 2017

GPA: 3.35

Jackson State University Jackson, MS

Bachelor of Science, Healthcare Administration May 2011

EXPERIENCE:

Comcast Cable Jackson, MS

Customer Account Executive September 2011-Present

Provide excellent customer service

Retain customers who request to disconnect or downgrade services

Position Comcast products positively against competitive program offerings

Build rapport with customer

Exercise sound judgment, and act responsibly in the customers' and the company's interest

Diamond Jacks Casino/Isle of Capri Casino Vicksburg, MS

Slot Attendant July 2003-September 2011

Established and maintained customer rapport, serviced guests in timely manner, exceeded performance standards

Handled large amounts of cash, paid jackpots accurately and fixed machine problems

Cross-trained with Guest Services Department, made hotel reservations, and enrolled new club members

Reported any malfunctions involving money to surveillance

Maintained customer satisfaction as well as surpassed company expectations

State Veteran Nursing Home Jackson, MS

Student Intern/Assistant February-May 2011

Completed 150 Intern Hours

Assisted the administrator with office duties such as filing, fingerprints, call and check references and orientation

Wireless USA Jackson, MS

Assistant Manager February 2001 - July 2003

Trained employees in daily job duties and repairing equipment

Assisted General Manager with all store operations, including customer service, staffing, opening and closing

Managed cost controls for cellular services and maintained accurate inventory

SKILLS & CERTIFICATIONS:

LAN (Local area network internet skills)

Pharmacy Technician Certification August 2005

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