Software Technical Support
Resume:
James Costanzo
Morrisville,NC. 27560
*********@*****.***
OBJECTIVE
Obtain a position in Systems Administration to Configure,
Deploy and Support Workstations and Servers
and to utilize my technical problem solving Experience
Career Summery
Northrop Grumman, Raleigh-Durham, North Carolina. October 2013 to April 2014. Application Specialist.
Package internally developed applications and third party vendor applications using Wise Package Studio and Flex net Admin Studio to meet corporate installation standards. This includes creating custom installations through the creation of Transforms, patching applications by creating Microsoft standard MSP files, PowerShell scripts and VB Scripts. Distribute applications to the development and beta corporate environments through SCCM 2012 through the Application Model. Create application conditions within SCCM 2012 to be applied to MSI applications imported into SCCM 2012. Highly motivated, a team member and able to work with clients customers and team members.
DexOne Corp, Morrisville, N.C. September 2008 to October 2013 Workstation Engineer.
ïMicrosoft System Center Configuration Manager (SCCM):
ïUpload Programs through creating packages in SCCM for to over 5000 workstations nationwide.
ïPackaged Programs through Wise Package Studio for distribution Through SCCM
Managed and Update Distribution Points for Distribution of S oftware in SCCM.
Active Directory
Created computer groups to distribute software packages
Created Profile groups to distribute software packages
Created "test users" which had administrative privileges
to Push out the software packages through a Windows server using SCCM. The administrative privileges have complete and unrestricted access on workstations and laptops.
Made all users Power users of the computer that they are assigned to so the individual can create and modify local user accounts on the computer and share resources.
by definition a user with user privileges are
prevented from making intentional or accidental system wide changes to a Workstation or laptop.
ïManaged Wise packages in the Wise SQL Database.
ïCreated Distribution and Management Points in SCCM.
ïCreated SQL quires in SCCM to create collections for software.
ïManaged and deployed Windows Updates through SCCM.
ïImaging:
ïManaged and updated Windows XP and Windows 7 Corporate imagese with Plug and Play drivers and devices for new and
existingting Hardware.
ïManaged and updated corporate images using SCCM Operating System deployment.
Setup VMware ESX Servers and created Windows Server 2003, Server 2008 virtual Servers and, Windows XP and Windows 7 Virtual Desktops.
ïCreated Windows XP and Windows 7 virtual images to be used as image templates on VMware ESX Servers.
ïCreated Windows XP and Windows 7 virtual images to be used as temmplates on Citrix XenDesktop.
ïInstalled Applications on Citrix XenApp Servers.
ïPublished Applications through Citrix Xen App.
ïSet up Citrix Servers in Citrix Xen Center.
Understand and ensured workstations and laptops obtained an
a Transmission Control Protocol/Internet Protocol, which is a set of networking protocols that allows two or more
computers to communicate
ChannelAdvisor Corp, Morrisville, N.C. January 2008- September
2008
MIS Support Administrator
ïManaging Corporate Organizational Units in Active Directory.
ïInstall Windows based operating systems through Microsoft
Manage and support Dell Latitude Laptops on ChannelAdvisor Corp’s Corporate
ïwireless network.
ïManage and support Dell Latitude Laptops on ChannelAdvisor Corp’s corporate virtual private network.
ïInstallation and Support of Corporate Software.
ïSupport Cisco Call Manager phone System
ïTroubleshoot problems related to Networking Operating
Systems as well as various corporate Software applications.
National Council on Compensation Insurance, Boca Raton, FL April 1998-December 2007
Senior Desktop Technician
Active Directory
Created computer groups to distribute software packages
Created Profile groups to distribute software packages
Created "test users" which had administrative privileges
to Push out the software packages through a Windows server using SCCM. The administrative privileges have complete and unrestricted access on workstations and laptops.
Made all users Power users of the computer that they are assigned to so the individual can create and modify local user accounts on the computer and share resources.
by definition a user with user privileges are
prevented from making intentional or accidental Changes on a workstation or laptop.
Understand and ensured workstations and laptops obtained an
a Transmission Control Protocol/Internet Protocol, which is a set of networking protocols that allows two or more
computers to communicate.
Created the Standard Windows XP Professional Image with
Office 2003 and company standard applications for
Enterprise wide deployment of Dell and HP desktops and laptops.
Deployed department images, software, service packs, and
security patches using Altiris Client
Management Suite. (Deployment Server and Notification Server).
ïAssisted in the Design and implementation of Hardware
Independent Imaging using Altiris deployment Solution for
HP and Dell Workstations, using Windows XP Professional.
Assisted in the configuration and maintenance of Altiris
Deployment Server, Notification Server, and Package Servers.
Configured the Wise Package Studio Server and SQL Database.
Created software packages using Wise Package Studio for
internal and “shrink wrapped” applications to Corporate Standards.
Scripting of Microsoft Security patches for
unattended installation on Enterprise wide PC’s and Laptops.
Created numerous VBScripts using WScript, Cscript using
the ADSI, WMI and WSH models for use in unattended installations of enterprise wide standard software.
Created transforms, answer flies, and scripted
installations using Wise Package Studio 5.5, 6.0 and 7, for
standardized, unattended installations of corporate software.
Performed hardware upgraded on existing Dell and HP Laptops and desktops.
Implemented Windows Operating System upgrades and
migrations from Windows 2000 to Windows XP
Professional for 1000+ HP and Dell Laptops and Desktops.
Implementation of NCCI Enterprise Wide PC and Laptop
Refresh Project. Rollout of 350+ Hp Laptops and 900+
Dell Desktops with Windows XP Professional using Altiris Hardware Independent Imaging.
Planning and testing of current and new applications with future operating systems.
Assisted Domain Administrators in resolving application and server issues.
Setup Workstations and laptops for new employees: configured systems, ensured network connectivity, and installed and tested hardware and Enterprise software.
Responsible for SMS installation and Windows 2000 desktop rollout.
Created complex SQL queries and software packages with SMS installer to be pushed throughout the enterprise including custom software packages and
repackaging existing commercial software for network distribution from the SMS Administrator’s console
Second Level PC Support Technician
Provided Desktop Support to over 1000 PC’s and Desktop Users.
Troubleshoot problems related to Networking Operating
Systems as well as various corporate Software packages,
Including Microsoft Office, Lotus Notes, Mainframe emulators.
Performed new hardware and software installations and upgrades.
Assisted users in configuration and training of corporate
software, including Oracle Database connectivity, DB2
Connect Mainframe Connectivity, and Unix connectivity via X Windows sessions.
ï BIOS Upgrades and configurations.
Imaged existing and new Compaq Desktops and Laptops to be
deployed with the Enterprise Wide Standard Windows 2000 image.
The Cura Group Inc, Coral Springs, FL 1997-April 1998 Systems Analyst
Installation and configuration of Windows 95 and Windows NT
4.0 to function with Great Plains Accounting, Payroll and Purchasing Database.
Database Maintenance of Great Plains Accounting, Payroll and Purchasing Database.
Report Writer using Segate’s Crystal Report Writer.
Centex Rooney Construction, Fort Lauderdale, FL September 1996-July1997
Network administration and Desktop Support
Configuration and setup of PC’S to connect
to Novell Servers through Ethernet and Token Ring Frame Works.
Security Management of Novell Network
through the assignment of rights of users and groups.
Maintained Login Scripts to map Network drives to user and shared directories.
Created print queues and the capturing of
print queues to ensure user and group printing abilities
Modification of autoexec.bat, config.sys
And net.cfg files to optimize Novell connectivity and performance.
Maintenance of ArcServe to ensure backup of
Novell Servers and the recovery of damaged and lost files.
Setup Windows for Workgroups peer to peer
file and print sharing networks in construction site trailers.
Installation and configuration of Lotus Notes clients and servers.
Lotus Notes Security, providing users with
The access to Lotus Notes Databases, and creating new users.
Setup Lotus Notes Server replication.
Setup and modification of Lotus Notes
Connection records including mail and replication.
Hardware installs- 3com Network Cards, video cards, CD ROMS, sound cards, and memory.
JI Kislak Mortgage Service Corp, Miami Lakes, FL April 1992-September 1996
Systems Administrator (July 1995 - September 1996)
Resolve computer problems through DOS commands.
Assist the MIS Department in software installations and upgrades.
Advised and assisted The MIS Department in troubleshooting print server issues
Intermediary with the Commercial Loans software Developer
Relating to the resolution of commercial Loans Software problems.
Loan Accountant (August 1994 – July 1995)
Fixed Asset Accountant (October 1992- August 1994.
EDUCATION
CompTIA A+ Certification Boca Raton. FL 1999
Niagara University, Niagara Fall, N.Y. 1984-1989
Major: Masters Degree in Business Administration in finance
State University College at Buffalo, Buffalo, N.Y. 1982-1984
Bachelor of Science Degree, Industrial Technology
Niagara Community College, Sanborn, N.Y. 1980-1982
Associates in Mathematics and Science
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