network support technician

PRATIK A. SHAH

**** #*** ********* *****, ***********, Ontario M1H2E9

Mob: 647-***-**** Email: ************@*****.***

OBJECTIVE: To obtain a position as a Network Technician, Junior Network Administrator having strong academic background.

EXPERIENCE/KNOWLEDGE & SKILLS

Passed MCP (Microsoft Certified Professional) and MCSA (Microsoft Certified Solutions Associate ) certifications in Sept 2014. Microsoft Certification ID : 11134375

Computer Network Technician 2-year Full time Diploma Program from George Brown College, Toronto.

Completed CCNS (CMS Certified Network Specialist) 1 year part-time course from CMS INSTITUTE, ALKARPURI, BARODA.

Sound networking skills and understanding of Windows networking concepts (DNS, DHCP, WINS, Active Directory, VPN, routers and firewalls).

SCHOLLING THROUGHOUT IN ENGLISH MEDIUM.

Proficient in MS Office (Office 2007, 2010), software installations (XP, Vista, 7, server 2012, Linux), computer hardware.

Knowledge of Cisco Routers, switches, installing and maintaining client computers with backups.

Working technical knowledge of current protocols, operating systems and standards.

Troubleshooting network connectivity in a LAN/WAN environment

EDUCATION

CMS INSTITUTE, ALKARI, BARODA April 2013 – Feb 2014

Student at CMS, ALKAPURI

Completed CCNS (CMS Certified Network Specialist)

Active Directory, DNS, DHCP, WINDOWS 8, WINDOWS SERVER 2012

GEORGE BROWN COLLEGE, TORONTO Sept.2009 – Apr. 2011

Computer Network Technician Diploma Program

Cisco Routers and Switching, CCNA GPA 3.3

Knowledge of TCP/IP concepts, switching technologies such as VTP, RSTP, and 802.1q. Studied Routing protocols EIGRP, RIP, OSPF. Configuring and troubleshooting IP addressing services including Network Address Translation (NAT), DHCP, and IPv6. Common security appliances and applications, recommended security practices to secure network devices. Building a simple Ethernet network using routers and switches

SAURASHTRA UNIVERSITY, RAJKOT, India.

M.Sc. (Electronics) 1996 - 1998

NARMADA COLLEGE OF SCIENCE AND COMMERCE, INDIA

Passesd with 57% percentage.

SOUTH GUJARAT UNIVERSITY, India

B.Sc. (Electronics) 1992 - 1995

PROFESSIONAL PROFILE

More than 6 years of experience in customer service and relationship management in sales and support.

Received award of recognition for outstanding customer service.

Excellent communications, planning, and decision making skills.

My strengths are meeting deadlines, positive, and honest.

Junior Network Administrator. Feb 2012 – Dec. 2016

MODERN PETROFILS, N.H.No. BARODA, INDIA

Managed Servers, including e-mail, print, Proxy server, Webserver, Sybase database server.

Managed Security solutions, including firewall, anti-virus.

Managing, resolving day to day issues within a network of about 35 PCs.

Ensured the stable operation of the in-house computer network and all connected PCs and peripherals, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.

Used office 365 for entering contacts, updating calendar. Remotely supporting users with TeamViewer, (from Home office). Knowledge of virtualization.

Trained people in computer system use.

Maintained network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

Performed data backups and Maintain and verify backup servers/systems daily.

Lab Technician –Part Time Apr. 2011 - Dec 2012

GEORGE BROWN COLLGE, TORONTO, ONTARIO

Assisted staff in training and supporting users on various operating systems and workstations

Accomplished the process of tracking requests, problems, and resolutions using current logging system

Installation, configuration, & maintenance of Lab work stations

Full Time Student Sept. 2009 – Apr. 2011

GEORGE BROWN COLLEGE

160 Kendal Ave, Toronto, ON M5R 1M3

Sales Associate – Electrical/Electronics Dept. Feb 2008 – Sept. 2009

HOME DEPOT, TORONTO, ONTARIO

Responsible for opening, closing the department.

Effectively dealt with customers by handling special orders and patiently recommended products that fits their needs.

Handled more than 10 special orders a day resulting in significant increase in sales.

Worked as a member of the warehouse team to quickly load and unload products and ensure all materials reached correct location

Machine Operator Apr. 2005 – Feb. 2008

ROYAL PLASTICS, VAUGHAN, ONTARIO

Set up machines (calibration, cleaning etc.) to start a production cycle

Control and adjust machine settings (e.g. speed)

Feed raw material or parts to semi-automated machines

Inspect parts with precision and measuring tools

Fix issues that might occur during the shift

Check output to spot any machine-related mistakes or flaws

Keep records of approved and defective units or final products

Maintain activity logs

Sales/Service Engineer June 1998 – 2005

MAX CORPORATION PVT. LTD., India

Mfg. of Biomedical Electronics Equipment called ‘Ventilators’

Responsibilities include extensive traveling, promoting and selling the product through business seminars, industrial exhibition, reaching out to Doctors at big Hospitals.

Familiarizing staff with alarm system, not to place ventilators in a combustible or explosive environment.

REFERENCES AVAILABLE UPON REQUEST

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