Full stack dev., Computer Repair, Helpdesk

Location:

Anderson, IN

Posted:

July 10, 2017

Contact this candidate

Resume:

EDUCATION

Art Institute of Indianapolis, Indianapolis, IN

Web Design & Interactive Media Bachelor of Science

Currently in process of getting my secret security clearance

SKILLS

●Creating webpages using HTML, CSS,PHP, JavaScript, Drupal

●Creating SharePoint sites

●Graphic design using Adobe Suite

●Computer hardware/software installation

●Photography

EXPERIENCE

Vertex solution/TCC, Indianapolis, In 4/17 to Present

Courseware Developer

●Created eLearning pages using Adobe Animate and Illustrator.

●Used JavaScript to manipulate existing code.

●Using the Adobe suite to create graphics and promotional pieces.

Community Health Network, Indianapolis, In 10/14 to 01/17

Service Management Associate Developer

●Customized and maintained modules using the Service Now content management interface and auxiliary tools.

●Used Agile to help meet SLA’s and set sprint cycles to meet multiple deadlines.

●Utilize language skills for new development or by manipulation of existing code (Java Script / Angular, HTML, CSS, XML)

●Worked with database structures and data warehousing.

●Implemented efficient and effective solutions that may contain but are not limited to workflow implementation, automation and integration with multiple systems.

●Using the Adobe suite to create graphics and promotional pieces.

NCAA, Indianapolis, In 03/14 to 10/14

Communications Contractor

●Multitasked by posting stories and news articles by deadline and completing work request tickets.

●Reconfigured and repurposed meta tags for better dynamic control of content.

●Created and maintained web pages in a timely manner.

●Helped modify NCAA.org with the use of Drupal.

Community Hospital/Brooksource, Indianapolis, In 03/12 to 2/14

I.T. Contractor

●Installed hardware and a number of peripherals on desktops.

●Updated, manipulated, and maintained software.

●Used Service Now ticketing system to multitask projects.

●Had 90%Face to face customer support.

●Utilized wire punch down and RJ45 cross connect.

●Used Active Directory to modify, catalog over a thousand workstations, laptops, and monitors.

Celadon/Staff Works, Indianapolis, In 10/11 to 03/12

Database Admin

●Syncing multiple databases to create one.

●Database field modification.

●Kept to the 100% Customer verification.

CICOA/Staff Works, Indianapolis, In 07/11 to 10/11

Web Admin/Maintainer

●Reworked HTML\ code repaired broken links.

●Modified current web pages and created new ones in a timely manner.

●Event cross-referencing with vendors and event managers.

Joint Forces Headquarters-Web Team, Indianapolis, IN 04/09 to 10/09

SharePoint Admin/ Computer Programmer

●Helped developed and maintained over 200 web pages on the JFHQ website.

● Redistributed, organized and manipulated all files and folders on the JFHQ website.

●Created document libraries, tracking list, workflows, and KPI web parts on the JFHQ SharePoint site.

●Assigned permissions to individuals and groups on the JFHQ SharePoint site.

MILITARY

Indiana National Guard, Anderson, In 07/99 to 07/09

●Held a security clearance.

●Tier 3 support for 8 years.

●Installed and tested fiber optics, phone lines and network lines as well as printers, modems and other peripheral devices.

●Experience with of a wide range of communications concepts, principles, and practices as well as telecommunications operating techniques, digital and analog communications requirements.

●Repaired and maintained the desktop and laptop hardware.

●Maintained Microsoft active directory.

●Created Microsoft Outlook email accounts.

●Logged several years on the War Fighter helpdesk.

●Supported all Microsoft and SharePoint software.

●Ran the entire computer maintenance shop while deployed by myself.

●Proficient in identifying and resolving conflicts between workstations, network and peripheral devices.

●Skilled in adapting existing software to advanced systems.

●And skilled in adapting multiple devices to operate from individual workstations or as network devices.

●Earned various awards for excellent service.

REFERENCES

Ryan Powell