Full stack dev., Computer Repair, Helpdesk
Resume:
EDUCATION
Art Institute of Indianapolis, Indianapolis, IN
Web Design & Interactive Media Bachelor of Science
Currently in process of getting my secret security clearance
SKILLS
●Creating webpages using HTML, CSS,PHP, JavaScript, Drupal
●Creating SharePoint sites
●Graphic design using Adobe Suite
●Computer hardware/software installation
●Photography
EXPERIENCE
Vertex solution/TCC, Indianapolis, In 4/17 to Present
Courseware Developer
●Created eLearning pages using Adobe Animate and Illustrator.
●Used JavaScript to manipulate existing code.
●Using the Adobe suite to create graphics and promotional pieces.
Community Health Network, Indianapolis, In 10/14 to 01/17
Service Management Associate Developer
●Customized and maintained modules using the Service Now content management interface and auxiliary tools.
●Used Agile to help meet SLA’s and set sprint cycles to meet multiple deadlines.
●Utilize language skills for new development or by manipulation of existing code (Java Script / Angular, HTML, CSS, XML)
●Worked with database structures and data warehousing.
●Implemented efficient and effective solutions that may contain but are not limited to workflow implementation, automation and integration with multiple systems.
●Using the Adobe suite to create graphics and promotional pieces.
NCAA, Indianapolis, In 03/14 to 10/14
Communications Contractor
●Multitasked by posting stories and news articles by deadline and completing work request tickets.
●Reconfigured and repurposed meta tags for better dynamic control of content.
●Created and maintained web pages in a timely manner.
●Helped modify NCAA.org with the use of Drupal.
Community Hospital/Brooksource, Indianapolis, In 03/12 to 2/14
I.T. Contractor
●Installed hardware and a number of peripherals on desktops.
●Updated, manipulated, and maintained software.
●Used Service Now ticketing system to multitask projects.
●Had 90%Face to face customer support.
●Utilized wire punch down and RJ45 cross connect.
●Used Active Directory to modify, catalog over a thousand workstations, laptops, and monitors.
Celadon/Staff Works, Indianapolis, In 10/11 to 03/12
Database Admin
●Syncing multiple databases to create one.
●Database field modification.
●Kept to the 100% Customer verification.
CICOA/Staff Works, Indianapolis, In 07/11 to 10/11
Web Admin/Maintainer
●Reworked HTML\ code repaired broken links.
●Modified current web pages and created new ones in a timely manner.
●Event cross-referencing with vendors and event managers.
Joint Forces Headquarters-Web Team, Indianapolis, IN 04/09 to 10/09
SharePoint Admin/ Computer Programmer
●Helped developed and maintained over 200 web pages on the JFHQ website.
● Redistributed, organized and manipulated all files and folders on the JFHQ website.
●Created document libraries, tracking list, workflows, and KPI web parts on the JFHQ SharePoint site.
●Assigned permissions to individuals and groups on the JFHQ SharePoint site.
MILITARY
Indiana National Guard, Anderson, In 07/99 to 07/09
●Held a security clearance.
●Tier 3 support for 8 years.
●Installed and tested fiber optics, phone lines and network lines as well as printers, modems and other peripheral devices.
●Experience with of a wide range of communications concepts, principles, and practices as well as telecommunications operating techniques, digital and analog communications requirements.
●Repaired and maintained the desktop and laptop hardware.
●Maintained Microsoft active directory.
●Created Microsoft Outlook email accounts.
●Logged several years on the War Fighter helpdesk.
●Supported all Microsoft and SharePoint software.
●Ran the entire computer maintenance shop while deployed by myself.
●Proficient in identifying and resolving conflicts between workstations, network and peripheral devices.
●Skilled in adapting existing software to advanced systems.
●And skilled in adapting multiple devices to operate from individual workstations or as network devices.
●Earned various awards for excellent service.
REFERENCES
Ryan Powell
NCAA
Associate Director of Communications for the
SGT Kyle Childers
Army National Guard
Taylor Logue
Community Hospital
Service Management Associate Developer
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