Information Technology Computer Science

Geetanjali Thota

Address: **** ******* ******, *** ***, Wilmington DE 19808

Phone: 913-***-**** Email: *****************@*****.*** Date of Birth: July 11, 1990

CAREER OBJECTIVE

Seeking a challenging career with a progressive organization, that provides an opportunity to capitalize my technical skills and abilities in the field of Information Technology

TECHNICAL SKILLS

SAP Technologies: ECC 6.0, NetWeaver 7.2, SAP ABAP (Advanced Business Application Programming), SAP BCM 7.0 (Business Communication Management) and Module support (Sales and Distribution, Warehouse Management, Material Management and Human Resources)

Programming Languages: Java, J2EE, C, C++, Objective C, Swift

Web Technologies: Java, JavaScript, HTML, CSS, AJAX, JSON, JQuery

Databases: Oracle, MySQL, SQL

IDEs: Eclipse, NetBeans, XCode

Methodologies: Agile, Scrum, Waterfall

Operating Systems: Windows, Linux, Mac OS X

Tools: Trello, Share Point, Open Project, MS Visio, Balsamiq, GitHub, MS Project

Certifications: Information Technology Service Management- Associate

PERSONAL SKILLS

•Extremely detail oriented with solid verbal and written communication skills

•Consistently take initiative to complete assignments with minimal guidance and supervision

•Strong analytical approach and problem solving abilities

•Eager to learn new technologies and implement the skills acquired

•Proactive learner with a flair for adopting emerging trends and addressing industry requirements

EDUCATION

Master of Science in Applied Computer Science December 2015

Northwest Missouri State University, Maryville, MO GPA: 3.6/4.0

Received International Graduate Achievement Scholarship

Worked as Graduate Assistant in Project Management

Bachelor of Technology in Computer Science and Engineering May 2011

Jawaharlal Nehru Tech University (JNTU), Hyderabad, India Distinction (High Honors)

ACHIEVEMENTS/RESPONSIBILITIES

•Executive member, Alumni Association of Computer Science students (2008-2011)

•Stood among top 10 scholars for the year in HCL AXON (2012)

PROFFESSIONAL EXPERIENCE

Cognizant Technology Solutions, SAP BCM Consultant (Wilmington, Delaware) April 2017 - Present

Provide customer support around the globe (APJ, EMEA and US regions) for SAP Contact Centre agents

Interact with the stakeholders on daily basis to resolve their issues on live system by configuring CDT (Communication Desktop Terminal) and Queue/Reporting settings in BCM SC (System Configurator)

Create new users and configure User Roles and Access Rights in System Configurator as per business needs

Execute problem resolution tracking using internal ticketing system and monitor open tickets ensuring external vendor support is operating within stated SLA (Service Level Agreement)

Assisting Contact Centre agents promptly to resolve their issues by troubleshooting and provide the business with Root Cause Analysis

Participate in monthly server maintenance activity and perform regular health check for all regions servers

Smart Utility Systems, Business Analyst/Implementation Lead (Irvine, California) March 2016 – April 2017

Experienced in leading a project from Planning to Deployment phase and exceptionally capable in handling multiple projects at a time

oImplemented our mobile application for a stakeholder in Tasmania, which was delivered on time and the customer adaption rates were more than 94%

oAwarded with MVP (Most Valuable Player), for leading it successfully

Conducted workshops and met with business process owners to gather the business requirements

oAnalyse the stakeholder’s as-is business process and mapping it to to-be business processes by identifying the gaps

oPrioritize requirements and create prototypes/mock-ups to streamline Business requirements by documenting in Functional Requirement Document

oDesigned Business process workflows using Visio to better portrait system functionalities

oExpertise in translating requirements from RFP (Request for Proposal) and SOW (Statement of Work), to Business requirements

Facilitated calls with development team to guide them on daily basis to ensure project is within the scope and schedule

oParticipated in weekly scrum meetings to track project updates by preparing status reports

oPrepared Project timelines to deliver the project on time and work with development team to meet the deadlines

Prepared test cases for internal testing purposes and UAT (User Acceptance Testing) scripts for client UAT

oPerformed User Acceptance Testing and Production Verification Testing along with the stakeholders, to ensure that project meets the intended scope

oPrepared training materials and conducted individual user testing for each department affected by the migration

oAssisted the business throughout the Stabilization period to provide them round the clock support for the product

Managed Change Request process by controlling scope creep by the client and implementing the changes as enhancements

Proficiency in Smart Mobile Workforce (internal Mobile workforce platform), which enables field workers to create and track Service Requests/Work Orders which allow the utilities to increase their productivity

PROFFESSIONAL EXPERIENCE (cont.)

Northwest Missouri State University, Graduate Assistant January 2015 – December 2015

Intermediate level hands on experience on Swift Language iOS

oCreated an iOS App using XCode (meant for tracking daily calorie intake and suggest workout time accordingly)

Organized PowerPoint presentations for professors and assisted in grading the semester exams

oDesigned assignments and solutions for the course based on university curriculum

oFacilitated help sessions to guide students on the coursework

As a part of Graduate Directed project, developed an application for scheduling classes and finding the conflicts using Scrum methodology in .NET framework, which is currently being implemented by our university personnel

HCL AXON, SAP Associate Consultant (New Delhi, India) January 2012 – July 2014

Worked for two major clients of HCL Axon – DPSG (Dr Pepper Snapple Group) and Agilent Technologies

Intermediate hands on experience in ABAP technologies such as Interactive Reporting, Dialog Programming, SAP scripts, Smart Forms, IDocs (Intermediate Documents), Interface Programming and BDC (Batch Data Communication)

SAP BCM Configuration Consultant, Agilent Technologies

Implemented SAP BCM (Business Communication Management) for Brazil, Mexico, US and Canada regions

Configured User Queues, User Roles and IVRs in the System Configurator of BCM

Functioned on communication channels such as calls and emails via SAP CRM Interaction center by creating the call lists in SAP CRM

Created and managed virtual customer environments on BCM servers

Modified CDT (Communication Desktop) directory views as per business needs

Played a crucial role in UAT (User Acceptance Testing) for US and Canada regions

SAP Support Analyst, Dr Pepper Snapple Group (DPSG)

Developed technical specifications based on functional specifications, to complete object development and testing

Resolved tickets in all SAP modules and provided application support to the end-users by coordinating with SAP functional consultants

Supported Production configuration and functional change requests to meet stakeholders’ requirements

Worked in Billing documents configuration to customize orders and delivery related billing process

Met with stakeholders to gather the requirements of Purchase Requisitions approvals and maintained the changes in purchase approval matrix

REFERENCES

Will be provided upon request

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