Customer Service Project Management

Ryan Brink

618-***-**** *********@**.*** *** Finberry Grove Court, Cottleville, MO, 63304

CAREER OBJECTIVE

Enthusiastic project management professional with over 5 years of direct project management experience in the fields of customer service and logistics. Management experience in the field of customer service, and major accounts project management experience overseeing accounts with yearly revenue exceeding one million dollars. Ability to apply competent and efficient project management skills and services throughout a vast array of environments. Dedicated, hard-working, efficient, and effective professional.

PROFESSIONAL EXPERIENCE

SHOW ME MOVING, St. Louis, MO. October 2015-present

Major Accounts Project Management

Ensures adequate coordination of inbound and outbound delivery and management of over one million dollars and 47% of all company services.

Conducts and oversees auditing of secondary departments related to major accounts

Ensures excellent customer service is provided to all customers related to scheduling, delivery, pick-up, and service recovery

Oversees a core group of individuals in ensuring that all rolls and responsibilities are covered and performed related to major accounts

Held weekly conference calls with company president and director, as well as accounts director to ensure that quality and efficiency were up to par for organizational standards

Customer Service Supervisor August 2011-October 2015

Responsible for management and oversight of customer service department

Found innovative and effective ways to ensure employee engagement and retention within the department

Responsible for ensuring the highest standards of customer service were upheld at all times, for all fifteen organizational accounts

Implemented creative solutions for coaching employees and ensuring that communication occurred with all organizational departments

Held weekly conference calls with company president and director to ensure that standards were met

J. BUCKS RESTAURANT September 2007- August 2011

Marketing Specialist

Worked with marketing team to create and design seasonal menus, inserts, advertisements, and logos

Coordinated catering events with local companies and businesses

Assisted in development of marketing materials and strategies

EDUCATION

Bachelor of Arts in Communication, UNIVERSITY OF MISSOURI, St. Louis, MO

May, 2015- Honors Graduate

ADDITIONAL SKILLS

Microsoft Office Suite

TMW Software

Adobe Design suite

WordPress

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