Customer Service Professional Experience
Resume:
Kurt Roy
*****@*****.***
Respected builder and leader of customer-focused teams; instilled a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensured the execution of all safety, security, quality and operations policies.
Dedicated customer-focused property coordinator with 5+ years of experience in commercial and residential settings. Consistently achieved high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming property.
Areas of Expertise
Customer Service
Complaint Handling & Resolution
Operations Management
Customer Satisfaction Enhancement
Front-End Supervision
Budget Improvement
Teambuilding & Training
Cost-Reduction Strategies
Working Unsupervised
Relevant Professional Experience
The Eminata Group (Schej Realty Inc/ CDI College) Edmonton AB 01/11to 08/12
01/03 to 05/15
Property and Marketing Manager
Worked as Schej Realty Inc. Property and Marketing Coordinator for Edmonton, AB concentrating on their recent purchase of what was formerly Taylor University on the city’s south side.
Selected Contributions:
Managed commercial portfolio of multiple tenants, including major tenants of Taylor Seminary, Concordia High School and CDI College, ensuring that space modifications were up to their standards as the 3 major tenants.
Advertised and leased out available spaces for both short term leases (month to month) and long term leases (2 years to 5 years)
Implemented online booking system to track vacancies and promote use of open rooms and availability.
Effectively communicated day-to-day issues related to the Edmonton property to upper management and owner in Vancouver through weekly conference calls.
Supervised and managed small projects (new roof and HVAC installations) to property, keeping contractors on schedule and on budget.
Westcorp Properties Inc. Edmonton AB 5/07 to 08/11
Amenities Building Coordinator/ Manager
Managed the Amenities Building at College Plaza and Windsor Park Plaza. Supervised maintenance and housekeeping to keep fitness and aquatic centre up to standards. Responsible to stay on budget annually in operations of the building.
Selected Contributions:
Introduced paperless booking system for boardrooms and party rooms. Created website to promote events and give all tenants simple access to information.
Handled deposits and inspections for bookings of rooms on both residential and commercial tenants
Responsible for major summer events to show appreciation and retention of tenants.
Assisted on inspections at month end and month beginning.
Other Professional Experience
Just Play Edmonton Edmonton AB 03/15 to 06/17
Administrator Selected Contributions:
Organize coordination of basketball and soccer leagues in Edmonton and securing necessary insurance to ensure successful operation of league.
Handle collection of fees and payment to suppliers of gymnasiums and other services.
Coordinate with team organizers to ensure costs are kept as low as possible.
Website updating, scheduling and general organization involved with league.
Edmonton Church League Athletics Edmonton AB 01/03 to 04/15
Coordinator for Edmonton Church Basketball League
Selected Contributions:
Organize booking of gymnasiums in Edmonton and securing necessary insurance to ensure successful operation of league.
Handle collection of fees and payment to suppliers of gymnasiums.
Coordinate with team organizers to ensure costs are kept as low as possible.
Website updating, scheduling and general organization involved with league.
Les Bouts d’Choux Pre School Edmonton AB 05/12 to 11/15
President of Executive Board
Selected Contributions:
Act as official representative to the public and to our lease holder Edmonton Catholic Schools.
Chair all meetings and set course for school year agenda.
Overview finances and introduce pay scale to set direction for teachers salary and expenses.
Work closely with both parents in the school and teachers of the school to ensure learning objectives are achieved.
Substituted as EA and lead teacher when required due to illnesses and holiday time
Education and Training
NAIT- Edmonton, AB
Project Leadership and Project Management Certificate Program
University of Alberta Edmonton, AB
9/15 to Present
9/97 to 4/98
Major in Mathematics and Business Studies
Grant MacEwan Edmonton, AB
9/95 to 4/98
Major in Mathematics and Business Studies
References
Jason Harke 780-***-**** (former co-worker and long-time friend)
Mike Melnychuk 780-***-**** (team organizer of Edmonton Church League Basketball and owner of The Melnychuk Real Estate Group)
Kimberly Lee 780-***-**** (board member Les Bouts Choux)
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