Telecommunications Engineer

Edward A. Schaffer

****Berner St, Long Beach CA 90808

Home: 562-***-**** - Cell: 949-***-**** - *******@*****.***

Summary

Talented and capable telephone systems administrator for over 20 years. Can do programming on different switches, most recent Avaya S8730, including development of ACD groups. Also know Audix, CMS and ECAS. Developed reporting using MS Access/Excel, interfacing with all software platforms.

Highlights

S 8730 programming CMS including report development

Phone/agent entry and maintenance ECAS

Predictive dialer operation AUDIX

Wiring & Cabling Including Cat 5

Accomplishments

Developed a reporting system combining separate CMS reports both canned and developed to provide Customer

Service and Sales with accurate reporting on agent capability and results using MS Access and Excel

Was involved in the system upgrade of the system from an Avaya G3 to S8730, and the predictive dialer going from Davox to Mosaic (now called Proactive Contact) Also worked with channelizing; DS3->PRI DS1s through Adtran MUX

Experience

Independent Contractor / Vacation Relief, etc

Los Angeles Area

May to July 2016

Administrator of the Avaya Aura

Program, move and install IP phones (4621)

Administer AUDIX Voice mail

Wiring management

Data Integrations Systems

Irvine, CA

Telecommunications Specialist

December 2002 to December 2015

Administrator of the Avaya S8730 Switch (2009-2015) G3R (2002-2009)

Create and administer ACD groups

Program, move and install phones

Use CMS to monitor trunk groups and skill groups

Use CMS to provide reporting to management using custom reporting

Develop reports interfacing with CMS and MS Excel/Access

Administer AUDIX Voice mail

USE ECAS Call accounting to provide reporting to management

Operate Proactive Contact Predictive Dialer (2009-2015) Davox Dialer (2007-2009)

Run Selections for a particular job (Locations, Primary Sort Presentation, Previous Call Status, etc)

Edit jobs for T1 Trunk groups, Pacing, Caller ID, etc

Startup an run dialer making adjustments in real time

Wiring and Cabling, including Cat 5

Cypress Communications

Los Angeles, CA

Field Telecom Techncian

May 2000 to September 2001

Switch administration at remote sites for contract customers as a field technician (Nortel 61C)

Westec/Edison Security

San Dimas, CA

Telecom Technician

August 1996 to April 2000

Switch Administration in a national network (Siemens, Nortel)

Education

Bachelor of Science : Business Administration

California State University, Long Beach

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