Senior Business Analyst, Business Process Mapping, Quality Assurance

Eileen Bishop

**** **** ** **********, ** ***** 630-***-**** ********@*****.***

Objective

To obtain a position in challenging position in Information Technology that can best utilize my skills, highlighting those in the leadership and organizational areas. Further, my objective is to be able to use my experience and knowledge of SDLC’s to continue to grow, while also helping my colleagues grow professionally.

Technical Skills/Proficiencies

Proficient with Microsoft office products, including Microsoft Project

Knowledgeable with Quality Center, QTP and salesforce.com

Experience in waterfall, Agile and other iterative methodologies

Knowledgeable in Web based environments, AS400 and Open VMS

Strong leadership skills with extensive experience in mentoring

Exemplary communication and organizational skills

Excellent presentation and facilitation skills

Experience

October 2008-December 2016

DeVry, Inc.

Oak Brook, IL

Senior Business Analyst September 2011 – December 2016

oCollaborated on multi-million dollar system implementation over 2 years to consolidate systems and migrate critical customer data

oWork with Business stakeholders to identify IT project requirements

oFoster and maintain close relationships with business partners

oAssist business partners with modifications to business processes to incorporate more effective and efficient measures

oWrite detailed project documentation including Business Specifications, Functional Specifications, Project Charters, Use case diagrams, Process diagrams, UAT Test plans, User stories and Return on investment analysis

oPlan and facilitate UAT for all projects assigned

oAct as a liaison between the business groups and IT to ensure satisfaction at all levels.

oIdentify gaps in processes and work with stakeholders to define a work around until permanent solutions are developed.

Adjunct Faculty January 2011-December 2015

Senior QA Analyst July 2009- September 2011

oEncompasses the same responsibilities as the analyst position along with the following

Act as a mentor and coach to other Quality Assurance Analysts

Perform administrative duties in HP Quality Center

Assist with the development of document templates used in the development life cycle

Lead daily QA defect meetings during testing cycles

Participate in the organization and development of automated test cases

Perform research on appropriate metrics to use to align with the goals of the company

Participate in evaluation of current processes to determine their efficiency and effectiveness

Portal Project Lead January 2009- September 2011

oActed as QA Lead on mission critical Portal redesign and launch

oTested all aspects of the Portal as well as identity management systems

This included login security, role provisioning, data synchronization and usability

oProvided go live support and post go live support

oAssigned out all work to QA teammates relative to the project

oReviewed all work performed by QA teammates on the project

oParticipated in the design process

QA Analyst October 2008- July 2009

oReview and recommend documentation clarifications and design for projects

oWrite test approach document and test cases for project assignments

oExecute all tests, enter defects and requirements in Mercury Quality Center and Salesforce.com

oPerform as the QA lead on all projects assigned

oEstimate testing time for project assignments

oParticipate in a structured mentoring program with team mates.

oDeveloped and managed QA tasks through Microsoft Project plan

oReview and analysis of Quick Test Pro automated test results in order to report defects, these scripts are used in a regression testing capacity

April 2006- October 2008

SXC Health Solutions

Lisle, IL

Quality Assurance Analyst

November 2005 – April 2006

Technisource

Naperville, IL

Consultant, QA Analyst, Group1 Software a Pitney Bowes company

September 2004 – October 2005

Allen Crow Consulting

Elmhurst, IL

Consultant, QA Analyst, Uniform Company, 2005

Consultant, QA Analyst, Plaza Worldwide Travel

Education

Keller Graduate School of Management

Downers Grove, IL

Masters of Project Management

Northern Illinois University

DeKalb, IL

Bachelors of Arts

B.A. in Psychology

Independent study focus on Early childhood development

References

Furnished upon request

Contact this candidate