Customer Service Administrative Assistant
Resume:
GONZALES, LA *****
Telephone #225-***-****
TAMMY EFFERSON
Objective
I am seeking to advance my career with a productive company in the private sector, utilizing the skills attained during 25 years of service with Louisiana State Government. In the spring of 2013, I earned an Associate degree in General Studies, with a Business concentration. Dedication and enthusiasm are among a few of my most valuable qualities. I am a loyal team player and believe I could be an asset to your company’s continued success.
Experience
2007–2015 LCTCS/ River Parishes Community College Gonzales, LA
Coordinator/Administrative Assistant 3 - Student Services
Working with students to complete admission, financial aid, grades, academic advising, questions and policies and procedures to comply with state laws and transfer requirement. Seeing them through each process to graduation
Answer phones, requisition, scanning document, converting to a new system
Supervised 3 student workers. Training. Database management. Update website.
Processed applications. Update documents. Create new forms and form updates.
Update website with current semester information and new program curriculums.
Contact contracted vendors for machine maintenance.
Used a shared calendar in Microsoft Outlook, keeping current with schedules.
1996–2004 Department of Public Safety Baton Rouge, LA
Admin. Sec./ IT Office Specialist- DATA and RADIO COMMUNICATION
Coordinate programming and Issue ID’s to State, Federal and Local Law Enforcement Agencies for joint operation on LA Statewide Radio System.
Assist Deputy Director in all executive matters, multi million project implementation, purchasing and appointments. Liaison to the supervisors under his command.
Payroll, Technician and vehicle compliance, Correspondence, Technical Excellence and database management with pager communications for statewide department.
Purchasing and receiving through ISIS system. Surplus warehouse equipment.
Communication through correspondence, email and verbal means.
1994–1996 Department of Public Safety Baton Rouge, LA
Word Processor Operator/ Clerk Chief – VIDEO GAMING
Processed paperwork from device owners to transfer machines to/from location or warehouse.
Processed fees, coordinated transfers, to enforce proper procedures were followed. Coordinated troopers’ decal and device placement. Processed applications for businesses and device owners to operate in compliance with LA. State laws.
Maintained a serial number paper trail resulting in history of each video poker device enrolled in state of Louisiana.
Imaging documents carefully prepared for scanning, following record retention laws.
13267 Percy Parker RD
GONZALES, LA 70737
Telephone #225-***-****
TAMMY EFFERSON page 2
Experience
1989 1994 Department of Public Safety Baton Rouge, LA
Fingerprint Technician – BUREAU OF IDENTIFICATION
Automated criminal records and enter statewide applicant’s information in the LA statewide Criminal History Automation system.
Fingerprinted applicants and DOC Trustees. Met daily quota to read and classify fingerprint cards. Search prints for a match by unique pattern and filed cards classification order.
Took faxed and phone orders for rap sheet by only approved institutions, and Fingerprint cards by Law Enforcement agencies. Processed automated record requests.
1986–1989 Department of Public Safety Baton Rouge, LA
Motor Vehicle Officer – OFFICE OF MOTOR VEHILES
Coded accident reports; Vehicle Insured, Driver/Owner faults.
Update driving records according to information submitted by police reports or parties involved in accidents statewide. Insurance compliance with LA State laws.
Filing statewide accidents, incoming mail, sent correspondence.
EDUCATION
1985 St. Amant High School, High School Diploma
2013 River Parishes Community College
Associate Degree, General Studies, Business Concentration
Business/ Customer Service
Related Course work; Personnel Management, Small Business Management,
Personal Finance, Statistics, Marketing, & all general education requirements.
SECURITY: Active and current TWIC card
AWARDS AND ACHIEVEMENTS
District and local scholarship winner for Women in Scholastic Achievement, by the Executive Women International organization
Treasurer and member of the Gamma Beta Phi, honor society
Member of Phi Theta kappa, honor society
Member of River of Life Worship Center/ 8 years in Media ministry and 3 years in 12 step recovery ministry
REFERENCES
Allison Vicknair, Vice-Chancellor Student Services, Enrollment Management
River Parishes Comm. College *********@****.*** 225-***-****
Jennifer Kleinpeter, Director of Counseling Service
River Parishes Comm.College ***********@****.*** 225-***-****
Julio Peck, Radio Communication Supervisor
Department of Public Safety *****@***.**.*** 225-***-****
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