Customer Service Desktop Support

David Huynh

***.*****@*****.*** **** Avenida De Lago, Santa Clara CA 95054 510-***-****

TECHNICAL SKILLS

Windows

Customer Service

Visual Studio

Excel

Microsoft Office 2015 HTML

EXPERIENCE WITH

Basic C# Java SQL

Microsoft CRM Sharepoint Active Directory Imaging

Networking LINUX CSS Scripting

PROFESSIONAL EXPERIENCE

Data Analyst September 2012 – October 2016

Inviso Corporation – San Jose, CA

Supported Microsoft’s Licensing, Contracts, and Compliance and Microsoft’s SAM division with revenue recognition of licensing audits

Analyze revenue data to reconcile missing revenue for Microsoft’s LLC and SAM divisions

Supporting inbox management for Microsoft’s SAM division

Notable subject matter expert on most operations in revenue recognition and reconciliation

Provided detailed reports monthly on both the inbox and the missing revenue Library Pool Page February 2010 – September 2012 City of San Jose, San Jose Public Library – San Jose, CA

Provided customer service for members by providing them with basic to advance library services which included things like finding books or paying late fees

Kept library clean and shelved books

EDUCATION

Bachelor of Science in Business Administration – M anagement Information Systems August 2007 – May 2012 San Jose State University – San Jose, CA

PROJECTS

Revenue Reconciliation Project September 2012 – October 2016 First project as data analyst. Project required the creation of a standard operation procedure for the revenue recognition and reconciliation of missing revenue.

Along with the lead, helped create the basis and foundation of the revenue recognition and reconciliation

Constructed the documents required for future on-boarding

Reconciled over four million dollars in lost revenue for Microsoft’s LCC division in 2012

Provided feedback and helped train new teams within different arms of Microsoft

Reconciled over twenty million dollars in lost revenue for Microsoft’s SAM division in 2016 Multiple College Projects August 2009 – May 2012 Took part in many in-class projects that included different Information System based knowledge that includes:

Created a Visual Basic Application that was a peer rating system that connected to an Access Database

Created and facilitated a group report on a mock company that included many different analysis models that used UML, organization charts, summary of current problems w/ solutions, workflow, Process Model up to level 2, UML class Model, user cases, and a mock system GUI interface

Worked on a project for CreaTV that allowed users to upload high definition videos to a website and then CreaTV pulls them down from that off site server

High School IT Club August 2005 – May 2007

Created and became an officer for the IT club in high school

Implemented a ticket system for teachers to report IT issues and helped fixed IT problems around high school

Applying skills learned in club included learning about teamwork, interpersonal skills, soft skills, and basic tech support and procedures that are included

Obtained the skills to work in a team based environment by learning how to interact with other members by either working together and or collaborating separately

Participated in the StRUT competition for two years and won Silver in 2005 and Gold in 2006

Helped raise over $1,000 in a LAN party fundraiser

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