Customer Service State University

Samantha Gordon

**** **** **** ******, *** B***, Denver, CO 80231 303-***-**** ***********.******@*****.***

CAREER OBJECTIVE:

An enthusiastic and established customer service, customer support, and customer relations representative. Results driven individual seeking a position that reflects my experience, goals, and personal attributes while expanding my skills and knowledge.

CORE COMPENTENCIES:

Strong customer service, strong interpersonal communication, results driven, problem-solver, diligent professional. Proficient skills with Microsoft Word, Excel, PowerPoint, etc. as well as thorough experience with VoIP and softphones, including Five9 and I3 phone system.

PROFESSIONAL EXPERIENCE:

Colorado State University – Global Campus

May 2017 – Present

Enrollment Counselor

Engaged in student enrollment within departmental deadlines including: lead management, document management, admissions processes, enrollment processes

Developed and maintained admissions related files, forms, and applicant correspondence, which include confidential information, per department guidelines

NexRep

November 2016 – Present

Virtual Receptionist for DryBar

Provide excellent customer service via outbound and inbound calls

Multi-tasking while using cloud-based applications to access client information, client appointment history, client billing history; schedule, change, and cancel appointments in real-time; provide customer resolution and assistance

Colorado Technical University – Aurora

November 2015 – February 2017

National Admissions Advisor

Engaged in student enrollment within departmental deadlines including: lead management, document management, admissions processes, enrollment processes

Internal coordination with the Financial Aid department, Academic Advising department, Student Accounts department, Registrar/DSO department, etc.

Communicated professionally with potential, current, and alumni students to develop new potential student inquiries

Developed and maintained admissions related files, forms, and applicant correspondence, which include confidential information, per department guidelines

Represented the university in various recruiting activities, such as, fairs, events and telemarketing, both internal and external, to assist in the recruitment of new students

EDUCATION:

Colorado State University – Pueblo

Bachelors of Arts in English, May 2013

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