Administrative Assistant Data Entry

SUMMARY

Over* Years of Experience Professional Management as Executive Administrative Assistant, and Over 6 years Customers Services, Manager Coordinator & Management, Computer Information System and Experience, audits, new product introduction and process implementation, with focuses in variation and cost reduction. Demonstrated strength recognized by management for having strong customer focus, team leadership skills, result-oriented and an effective motivator.

PROFESSIONAL EXPERIENCE

AT&T Technology Solution Sept2016- Jan 2017

Customer support CMS

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Creating Ticket and closing ticket.

Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

A strong company will already have great customer relationships. But a smart company will always be asking “What is good customer services. The relationships will stagnate. Here are a customer services tips for identifying ways to better serve customer.

RCCG Aurora. IL.

Executive, Administrative Assistant Officer Jan 2016-Aug2016

Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

Answer phone calls and direct calls to appropriate parties or take messages.

Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.

Attend meetings to record minutes. Also assist with HR

Greet visitors and determine whether they should be given access to specific individuals.

Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, communication skills are required. Also prepare budget and reconciliation

Data Entry Level Administrative performs a variety of Internet research functions and uses word processing, spreadsheet and presentation software.

Duties also include fielding telephone calls, filing and data entry. May assist with overflow work from administrative and executive assistants and fill in for the office receptionist as needed.

Standard Parking Chicago IL.

Customers Service Rep June 2015-Dec. 2015

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

A strong company will already have great customer relationships. But a smart company will always be asking “What is good customer services. The relationships will stagnate. Here are a customer services tips for identifying ways to better serve customer.

Anixter Center/Partner in Health Care Chicago IL.

DSP/Manager April 2008- Feb. 2016

Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.

Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.

Direct or conduct recruitment, hiring and training of personnel.

Develop and implement organizational policies and procedures for the facility or medical unit.

Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.

2002-2007 State Government, NIG Lagos NG

Ministry of Science Technology 2002-2007

Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

An administrative assistant performs office duties including secretarial responsibilities, filing, faxing, creating spreadsheets and organizing client information. Many administrative assistants support executives or other high-ranking team members in an office and handle tasks such as scheduling and taking phone calls. Prepare Budget, reconciliations and assist HR

Entry level Administrative performs a variety of Internet research functions and uses word processing, spreadsheet and presentation software.

Duties also include fielding telephone calls, filing and data entry. May assist with overflow work from administrative and executive assistants and fill in for the office receptionist as needed.

Education/Certification

Kennedy King College Chicago IL

Associate Degree in CIS (Computer Information System) 20013

Lagos State Polytechnic College Lagos NG

Associate Degree in (Business Administration Studies Equivalent)) 2005

(National Customer Service Rep Certificate) 2017

High School Diploma

TECHNICAL: MS DOS 2016, Windows, XP, 2016, and Excel 2016, Outlook 2016 Power Point 2016 Access 2016 Corel, Draw Desktop

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