Manager Front Desk

NO **, ISAWO ROAD TEL: *** 708-***-****

OWOTU, IKORODU LAGOS. 234 803-***-****

E-mail: ************@*****.***,

************@*****.***

OKERE KINGSLEY

Sex: MALE

Date of Birth: 9TH JANUARY, 1976

Married Status: MARRIED

State of origin: IMO STATE

Nationality: NIGERIAN

Religion: CHRISTRIAN

Institutions and OSUN STATE POLYTECHNIC, IREE, 2003

Educational Qualifications: H. N. D. BUSINESS ADMINSTRATION

ATMOSPHERE COMPUTER TRAINING CENTRE, 1999

DIPLOMA IN COMPUTER OPERATION

OSUN STATE POLYTECHNIC, IREE, 1999

O. N. D. BUSINESS STUDIES

SECONDARY COMMERCIAL SCHOOL, OBIANGWU, 1989 – 1995

SENIOR SCHOOL CERTIFICATE EXAMINATION /

GENERAL CERTIFICATE EXAMINATION, (GCE)

COMMUNITY PRIMARY SCHOOL OBIANGWU, 1983 – 1989

FIRST SCHOOL LEAVING CERTIFICATE EXAMINATION.

Employment History: HOTEL MANAGER,

2011 TO FEB. 2017 (RIVERFRONT HOTEL)

AGADAGBA OBON, ONDO STATE.

ASSISTANT FRONT OFFICE MANAGER

2009 – 2011 (LAGOS ORIENTAL HOTEL)

3, LEKKI RD, VICTORIA ISLAND, LAGOS.

FRONT OFFICE SUPERVISOR

2007 – 2009 (L’ESCALE HOTEL& RESTAURANT)

VICTORIA ISLAND, LAGOS.

FRONT DESK AGENT

2005 – 2007 (L’ESCALE HOTEL & RESTAURANT)

VICTORIA ISLAND,LAGOS.

Duties: (1) SUPERVISES ALL SECTIONAL HEADS (HOD/ MANAGERS)

AUDITS ALL SECTORS.

PROVIDES PROFESSIONAL STANDARDS TO ALL LINE MANGERS

ADHERANCE TO DEFECT TO THEIR SUBJECTS.

ORGANISE AND CORDINATE MANAGEMENT MEETINGS AS WELL

AS TREAT CUSTOMERS SUGESSTIONS AND THE WAY FORWARD OF THE ORGANISATION.

INTERMEDIAT OR BETWEEN THE DIRECTOR(S) AND THE EMPLOYEES.

(2). SUPERVISES THE EMPLOYEES WITH THE DEPARTMENT, ENSURING THAT THE CORRECT STANDARD AND METHODS OF SERVICES ARE

MAINTAINED AS STATED IN THE DEPARTMENTAL OPERATIONAL MANUAL

TO ENSURE THAT ALL EMPLOYEES HAVE A COMPLETE UNDERSTANDING OF THE SOFT WARE AND ADHARE TO THE HOTELS EMPLOYEES RULES AND REGULATIONS

TRAINING OF NEWEMPLOYEES ON THE USE OF OPERA VERSION 5.0 (FIVE STARS HOTEL WORLD WIDE)

CONTROLS PM ACCOUNT

CONTROLS CREDIT CARD TRANSACTION AND ENSURES PROPER

DOCUMENTATIONS

GUEST INHOUSE RATE CHECK

OPEN AND CLOSE RATE CODES (AS PER STRATEGY)

CONTROLS ALL DEPARTURES AND LATE CHECK OUT

PREPARES DAILY SUMMARY

PRINT TRACES FOR THE NEXT DAY ARRIVALS AND RESOLVE ISSUES

CONTROLS PROFILE NOTES, ROUTINE INSTRUCTIONS .

BLOCK ROOMS FOR THE NEXT DAY ARRIVALS

CONTROLS GUEST INHOUSE RATE CHECK

FORCAST IN ADVANCE

FRONT DESK AGENT: TO ANSWER THE TELEPHONE PROMPTLY AND CLEARLY, ENSURING A COURTEOUS AND FREIENDLY MANNER.

TO ATTEND TO HOTEL GUEST WITH THE PROCEDURE OF REGISTERING, ENQUIRIES, KEY HANDLING, MESSAGES AND ALL RELATED MATTERS.

TO TAKE RESERVATIONS EFFECTIVELY, EFFICIENTLY AND AS LAID OUT ON THE PROPERRESERVATION FORM.

TO ENTER ALL GUEST FOLIOS INTO THE COMPUTER IMMEDIATELY AND ACCURATELY

ATTEND TO CUSTOMERS NEEDS AND CORDINATES WITH THE HOUSE-KEEPING SECTION.

PREPARES GUEST ACCOUNT, CHECK IN AND CHECK OUT GUEST ETC.

ADMINISTRATIVE OFFICER

2004 – 2005(ELPHY SPECIALIST HOSPITAL, LAGOS)

Duties: ADMINISTER ADMINISTRATIVE DUTIES

SUPERVISION OF WORK

PREPARATION AND PAYMENT OF STAFF SALARY

CONTROLS THE ACCOUNT SECTION

RECRUITMENT OF STAFF

ACCOUNT OFFICER (IT)

1999 - 2000(EFFEK NIG LTD, IDUMOTA LAGOS).

RECEIVING OF DAILY CASH SALES /BANK TRANSACTION

SORTING AND FILLING OF ACCOUNTING INFORMATION

RECORDING OF DAILY TRANSACTIONS

PREPARATION OF WEEKLY RETURNS

HANDLING OF IMPRESS/ PETTY CASH

Computer Applications: DOS, MS WORD, MS EXCEL, MS ACCESS, POWER POINT,

COREL DRAW, PAGEMAKER, VELOX PE NION (ACCOUNTING SOFT WARE), HMS, OPERA VERSION 5.0AND ALL ABOUT INTERNET SERVICES.

Skill Profile: A YOUNG AND ENERGETIC, SHREWD AND AGGRESSIVE GOAL GETTER WITH THE HUNGER FOR SUCCESS. A FAST LEARNER AND A TEAM LEADER WITH THE ABILITY TO WORK UNDER MINIMAL SUPERVISION, ABILITY TO WORK UNDER PRESSURE.

Hobbies: READING, FINDING NEW WAYS OF DOING THINGS AND MEETING PEOPLE.

Referees: MRS. KENNY

SOUTHERN SUN

LAGOS NIGERIA

TEL: 070********

MR. CHARLES NWACHUKWU

HEAD OF MAINTAINCE,

RCCG, CITY OF DAVID,

VICTORIA ISLAND LAGOS.

TEL: 234 80-305*******

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