Customer Service Manager
Resume:
Los Angeles, CA. *****
**********@*****.***
OCTAVIOUS DOUGLAS
Highly enthusiastic customer service professional with over 20 years of client interface experience.
SKILLS & ABILITIES
Strong organizational skills
Customer service expert
Seasoned in conflict resolution
Courteous demeanor
Energetic work attitude
Adaptive team player
Critical thinking
Sharp problem solver
Excellent phone skills
EXPERIENCE
WILLIS & WILLIS PROPERTY MANAGEMENT
INGLEWOOD, CA.
TENANT RELATIONSHIP MANAGER
JUNE 2013 TO JUNE 2017
MAINTAIN AND UPDATE TENANTS LEASE AGREEMENTS
COLLECT RENTS AND MAKE BANK DEPOSITS
MANAGE COMPANY ACCOUNT AND UPDATE OWNERS
KEEP ALL RECORDS OF TENANTS EMAILS AND FORWARD TO OWNERS REGULARLY
DISPERSE COMPANY CHECKS TO MAINTENANCE WORKERS, AND GARDENER
MANAGE ALL TENANTS CONCERNS PROMPTLY, COURTEOUSLY, ATTENTIVELY, AND UPDATE OWNERS
JOSEPH A. MITCHELL INSURANCE
LAWNDALE, CA.
CUSTOMER SERVICE ACCOUNT MANAGER
MAY 2010 TO JUNE 2013
PREVENT COMPANY LOSSES USING AWARENESS, ATTENTION TO DETAIL AND INTEGRITY
DEVELOP HIGHLY EMPATHETIC CLIENT RELATIONSHIPS AND EARN REPUTATION FOR EXCEEDING SALES GOALS
RESOLVED CLIENTS ISSUES IN A BUSINESS RETENTION MANNER
CONTRACT INSURANCE SERVICES FOR AUTO, HOME, AND COMMERCIAL POLICIES
WORK DIRECTLY WITH THE CARRIERS TO BIND COVERAGE AND RESOLVE CLIENT ISSUES
LA’S BEST INSURANCE SERVICES
NORTH HOLLYWOOD, CA.
CUSTOMER SERVICE ACCOUNT MANAGER
MARCH 2000 TO MAY 2010
PREVENT COMPANY LOSSES USING AWARENESS, ATTENTION TO DETAIL AND INTEGRITY
DEVELOP HIGHLY EMPATHETIC CLIENT RELATIONSHIPS AND EARN REPUTATION FOR EXCEEDING SALES GOALS
RESOLVED CLIENTS ISSUES IN A BUSINESS RETENTION MANNER
CONTRACT INSURANCE SERVICES FOR AUTO, HOME, AND COMMERCIAL POLICIES
WORK DIRECTLY WITH THE CARRIERS TO BIND COVERAGE AND RESOLVE CLIENT ISSUES
EDUCATION SERRA HIGH SCHOOL GARDENA, CA. HIGH SCHOOL DIPLOMA 1987
SUCCESS SCHOOLS TORRANCE, CA. STATE INSURANCE PROPERTY & CASUALTY LICENSE 1998
REFERENCES Upon demand
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