Support Data Entry

JARROD COLEMAN

**** ****** ******, ***** *******, Illinois 60064

H: 847-***-**** C: 224-***-****

https://www.linkedin.com/in/jarrod-coleman-926b1564

PROFESSIONAL SUMMARY

I am an experienced IT support person that brings a wealth of IT support experience that includes Desktop and Laptop support, Server support, Network and Local printer support, Reimaging, application and well as hardware support. Also experienced in Security-based administrative duties.

WORK HISTORY

United Parcel Service: 1995-Present

Duties include:

Unloading packages from trucks in the receiving area

Distributing packages to the proper package cars for delivery

Some data entry involvement in the case of erroneous address or label issues

ABBOTT LABORATORIES: 2000-APRIL 2016

Duties included:

IT support to all divisions

Support included Desktop/Laptop (application and hardware support), Server, and Network Printer administration as well as repair, and remote support. Also experienced in Level 3 application troubleshooting as well as user security administration.

Assisted in Rollouts of new software, hardware installation.

I was the main support for all Network Printer issues within the company.

EDUCATION

Illinois State University: 1986-1991

Bachelor of Science, Communications/Public Relations minor

Played for the Men’s Basketball Team 1986-1990

SKILLS/CERTIFICATIONS: Comptia A+ Certification, Comptia Security+ Certification, working knowledge of Microsoft Word, Excel, PowerPoint, Visio.

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