QA Engineer

Smita Gupta

***** ** **** ******, # *** Redmond, WA 98052

********@*****.*** 425-***-**** https://www.linkedin.com/in/smita-gupta

SUMMARY

Result-driven QA Professional experienced in end-to-end Web (Cloud), Mobile (Android & iOS), Enterprise applications Testing with exposure to Automation and Agile development environments.

Passion for product quality, UX, and customer success.

5+ years of software development testing and 6 years of technical support experience.

Good understanding of QA/testing practices including continuous integration/implementation/delivery.

Proficient in various testing types: White Box, Black Box, UAT, Functional, System Verification, Regression, Integration, Negative, Load, Stress, Smoke, Usability, UI, Unit, Migration.

Skilled in problem determination, systems analysis, troubleshooting, and bug tracking/reporting.

Proven experience in leadership, business/data analysis, marketing, and project management roles.

PROFESSIONAL EXPERIENCE

Senior Quality Assurance Engineer June 2016 – July 2017

IBM, Watson Health Group Seattle, WA

Project: Support the verification/validation testing for Watson-powered Sugar.IQ diabetes iOS application as part of IBM-Medtronic partnership. Reviewing test plans and ensuring health compliance with HIPAA rules and regulations. Developing detailed test cases and executing test scripts using QMS guidelines. Collaborating with Development/Project/UX/ComOps teams to generate mobile application data and resolve defects/impediments.

Streamlined test strategy/processes, including training QAEs thru collaboration and creation of team portal. Resulted in increasing team’s work productivity by 50% and focusing on new project ideas.

Led negative validation testing efforts by constructing failure / error checking test cases and executing test scripts concurrently. Resulted in increasing negative user stories by 25% and enhancing overall application stability.

Ensured product quality while meeting product/QA/client requirements by participating in all Scrum processes including sprint planning, daily call checkpoints, design document reviews and product demonstrations. Resulted in refined test scenarios and enriched test execution.

Collaborated with cross-functional teams to execute dry-run and final tests. Resulted in increasing test optimization by 50%, eliminating overlooked pre-production glitches, and launching product on time.

Test Lead / Quality Assurance Engineer June 2012 – June 2016 IBM, Cloud, Rational Software Group Seattle, WA

Projects: Support the verification/validation testing for IBM Mobile Quality Assurance

(SaaS – Cloud and On Premise offerings) & IBM UrbanCode Deploy iOS, Android, and IBM Worklight plugins.

Responsible for writing comprehensive test plans/test cases. Developed in-house native/hybrid Cordova/MobileFirst Platform Android and iOS testing apps. Executed various system verification tests. Collaborated with Development/Project/Support teams to resolve defects and meet product milestones.

Led and managed a global test team of 3 QAEs by fostering collaboration/team spirit, regulating work assignments, targeting goals, and ensuring quality tests. Resulted in successful MQA releases.

Carried out test planning and execution for IBM UrbanCode Deploy iOS, Android, and IBM Worklight plugins as a sole tester by thoroughly working with Development team. Resulted in successful plugin releases and creation of technical documents for Support teams.

Led automation efforts for functional and regression test cases (UI and Unit tests for iOS apps). Resulted in large testing payoff for MQA with regards to ensuring stability of a new product.

Improved product quality by delivering defect summaries to Dev team and creating end-to-end test workflows based on real-world situations.

IBM Corporate Service Corps Leader June 2015 – December 2015

IBM, Corporate Citizenship & Corporate Affairs Group Varanasi, UP (India)

Project: Support IBM-VSO partnership non-profit organization and their local communities who work on healthcare projects to assist rural Indian children/families in need.

Collaborated with global IBMers to review business needs/project requirements, analyze gaps/issues, deliver a MIS solution, create marketing deliverables/social media presence, and provide future roadmap recommendations.

L2 / L3 Technical Support Engineer September 2006 – June 2012

IBM, Rational Software Group Seattle, WA

Project: Support IBM Rational enterprise clients' with IBM Rational SDLC product related issues.

Managed 25-30 client cases on a daily basis while working closely with Development/L3/Sales/Support teams. Resulted in maintaining 95% client satisfaction and a low work backlog.

Mentored a Latin America support team of 6 TSEs through product enablement sessions, effective communication channels, improving support processes, and teamwork. Resulted in strengthening team’s technical skills and resolving complex customers’ issues efficiently.

2nd highest contributor in technical documentation. Resulted in increasing knowledge

pool by 25% (~206 new technotes/~210 technote updates) and helping clients address issues.

EDUCATION

Florida International University, Master of Science August 2006

Management Information Systems, GPA 3.9 Miami, FL

Florida International University, Bachelor of Business Administration May 2005

Management Information Systems / Computer Science Minor, GPA 3.5 Miami, FL

SKILLS & COMPETENCES

Automation:

IBM UrbanCode Deploy, Appium, Ant, Maven

Cloud Solutions:

IBM MQA, IBM Bluemix, VMWare

Databases:

MS SQL Server, MS Access, IBM DB2, Oracle

IBM Rational SDLC:

IBM ClearQuest, ClearCase, Rational Developer, ReqPro, Test Manager, Quality Management (RQM), Team Concert (RTC), Worklight Studio

Methodologies:

Agile, Scrum, Kepner Tregoe, Waterfall

Platforms:

Windows, Mac OS X, and UNIX Variants: Linux, AIX, Solaris

Programming Languages:

Xcode, Java, Javascript, PL/SQL, PERL, Python

Other:

MS Office, MS Project, MS Sharepoint, Jira, Bugzilla, Crystal Reports

Web Technologies:

XML, HTML, SOAP, REST, JSON, LDAP

AWARDS / PUBLICATIONS

IBM Eminence and Excellence Individual Award, IBM Thanks Award

Importing ClearQuest records into RTC, https://jazz.net/library/article/1211

CAREER INTERESTS

Cognitive Technologies, Enterprise Security, Cloud Computing, Data Analytics

HOBBIES

Experimental Chef, Aspiring Photographer, Gardening Enthusiast, Active Volunteer

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