Manager Project

April L. McCowan

***** *******, ** 818-***-**** ************@*****.*** www.linkedin.com/in/april-mccowan-b768b44

Business Systems Analyst

Driving company-wide reporting & IT initiatives that meet business needs and deliver value.

Multi-certified, data-driven analyst and IT business professional with expertise gathering data to analyze diverse internal business units. Deep knowledge of requirements gathering and business processing effectiveness. Experience developing and implementing policies and procedures and leading systems training. Partners and collaborates with all levels of management and employees. Core strengths include:

Data Research Business Analysis IT Change Management Process Improvements Project Planning Reporting Relationship Management Training & Development System Testing Talent Acquisition Problem Solving Vendor Management

Professional Experience

Walt Disney Company Glendale & Burbank, CA 1995-2016

Long-term career navigating several promotions through the IT ranks.

Talent Acquisition Project Manager Walt Disney Company 2015-2016

Managed reporting and analytics surrounding hiring, recruiting, compensation, facilities, employee referrals and diversity for senior leadership. Served as escalation manager for new hire onboarding. Led marketing and posting of job positions and coordinated end-to-end recruiting events. Supported team of 15 in daily operations.

Developed efficient processes and procedures to support the streamlining and effectiveness of the talent acquisition team.

Created and rolled out the communications plan for multiple processes

Built system to combine the recruiting process from three segments into one allowing for seamless execution.

Created and rolled out an employee referral tool to track referrals within the budget.

Served as mentor to four junior team members.

Technical Relationship Manager Specialist Walt Disney Company 2014-2015

Served as business liaison between various internal divisions ensuring that visibility and participation occurred in the project planning phase. Supported the delivery for all enterprise IT services helping to monitor and manage delivery.

Managed all IT analytics reporting for the business.

Managed and communicated to executive staff all projects being rolled out from Enterprise IT.

Recognized for managing and completing all deadline driven projects on time and within budget.

Senior Analyst/Change Coordinator Walt Disney Company 2007-2014

Managed all projects to handle IT inventory, change management and service level agreements; provided weekly reporting metrics. Established compliance control points, reviewed audit request for changes (RFC) and data testing, conducted stakeholder meetings. Mediated issues regarding change between suppliers and the business. Led team of four.

Established and led change management training for 90+ employees.

Developed process and procedures, training program and communication plans.

Managed and reviewed all communication plans of all IT work being conducted in the company.

Senior Analyst/Transition & Transformation Walt Disney Company 2005-2007

Moved into newly created role to manage outsourcing issues. Coordinated the execution of statement of work (SOW). Led multiple teams to outsource the support of servers, networking and desktop support. Partnered with vendors to handle IT services for the enterprise.

Created processes for the procurement of IT software and equipment that allowed outsourcing companies to purchase IT equipment on behalf of Disney; built a SharePoint site to house all processes and RFP documentation.

Led the RFP process to replace company-wide printers.

Developed processes to properly dispose/decommission IT equipment and laptop and desktop refreshment; ensured processes aligned with environmental policies.

Built process improvements that have been rolled out across multiple areas of business.

Served as the Emergency Operations Center (EOC) Administrator for the enterprise.

Certification, Courses & Technical

Certified Talent Acquisition Strategist

Completed several training courses in ITIL, project management and technical support

Visio Acrobat Business Objects Service Manager Service Now Microsoft Office: Project/Access/Excel/PowerPoint/Word

Heavily involved in numerous community outreach and awareness programs

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