Manager Help Desk

* * * * *

Marie K Clery

**** ******** *****, ****** *******, GA 30122

Home: 770-***-**** Cell: (470)899-616-

*******@*****.***

Objective:

Professional EMR Subject Matter Expert seeking contractual or permanent employment, having over 10 years’ experience consisting of EMR/EHR Implementations, Help Desk Support, Forms Development, Build and Configuration, as well as Training. I am seeking an organization that will allow me to grow, as well as assist in various EMR roles that you may need to fill. Professional Skills:

Centricity Practice Solutions 11, 12; GE Centricity 9.5, 9.8, Centricity Business, Biscom Faxing, Dragon Clinically Speaking, Document Manager, Indexing Client, EMR Link Logic, eServiceNow, CCC-TFE Forms Editing, Visual Forms Editor

(VFE), Microsoft Project Manager, MicroSoft Office Products, Outlook and Office 365

Professional Experience:

Implementations Analyst/Trainer February 2015 – May 2017 Louisiana Heart Hospital, Lacombe, LA

Organize and meet with Core Team to gather information and documentation to move from current state to future state in Centricity 9.8

Build and Configure back end of Centricity 9.8 with specialties, users, roles, privileges, letters, patient educational documents, VFE Forms, etc.

Work closely with Champion Providers based on specialties to ensure that all necessary forms are completed, tested and released in the live environment for specialties such as orthopedics, vascular and general surgery, gastroenterology and neurology along with a host of other specialties.

Establish laboratory interfaces for ambulatory care

Train providers, clinical and clerical support on Centricity 9.8 based on roles in various settings such as classroom, 1:1, and web-x

Compose all training documents for staff and update as necessary based on work flows

Assist in LinkLogic error resolution

Lead and coordinate team for scanning paper charts for clinics in the EMR and filing documents according to clinic designation using Document Manager and Indexing Client

Training Analyst March 2013 – February 2015

Valley Access Center Nephrology Hypertension Associates, Bethlehem, PA

Assist in facilitating new hire training for GE Centricity 9.8

Provide workflow optimization of current workflows 2 P a g e

Marie K Clery

4288 Parkview Drive, Lithia Springs, GA 30122

Home: 770-***-**** Cell: (470)899-616-

*******@*****.***

Train Clinical, Clerical and Providers on front end navigation and documentation in EMR

Assist build and configuration team by establishing new users, privileges, letters c and patient education documentation

Revise existing forms utilizing TFE

Maintain training schedule to support clerical, clinical and providers

Assist with Centricity Business training

Help Desk Analyst April 2010 – February 2013

Calhoun Memorial Hospital, Arlington, GA

Provide support with Link Logic Errors

Access users remotely to resolve any issues with CPS 12 navigation

Utilize eServiceNow to resolve help desk tickets

Maintain exceptional SLA based on client guidelines

Provide weekly and monthly status updates on any open tickets

Assist with security set up for new users

Nursing Care Associate October 2002 – March 2010

Wellstar Douglas Hospital, Douglasville, GA

Obtain patient vitals pre and post-surgery

Perform EKG’s

Phlebotomist

Document patients chart with labs, tests and vitals Patient Service Representative November 2000 – September 2002 Kings County Hospital Center, Brooklyn, NY

Obtain patient demographic and insurance documentation and document data in IDX (Centricity Business)

Collect co-pays for outpatient visits

Schedule follow up appointments

Confirm appointments with patients

Professional and Personal References available upon request

Contact this candidate