Customer Service Professional Experience

JACQUELINE A. JACKSON

**** ******** ** ******, ** 30519 **********@***.*** Phone: 470-***-****

EDUCATION

Texas Southern University - Business Administration

Vale National

Falck Alford

Compliance and Catastrophe Inspection Certification

Flood, Hurricane, Tornado, Windstorm, Wind Hail and Fire Inspection

FEMA Catastrophe Certification

HUD Housing Inspector

HUD Housing Counsel or Certification

HQS and Appraisal Certification

Safety Certification

PEC/PPE Certificate

TWIC 2011

40 Hour HAZWOPER

OSHA Certification

Hazmat Certificate

Basics Plus Certification

Electronic Apprentice Certification

CPR

NFIP Certification

Property and Casualty Adjuster Licenses- GA, OK, LA, AK, MN, SC, WA, KY, NM, IN, TX, WY, WV, AL, ID, DE, ME

State Farm Certified, Auto, BI, Total Loss, PD, Liability, Litigation and Subrogation

Allstate and AM FAM Certified

AREAS OF SPECIALITY

MSB Integriclaim ACE3 MS Office

Access SAP MS Project People Soft Simsol Mitchell ECS CCC

SharePoint Lotus Notes Xactimate Quick Books Ten Mast

PROFESSIONAL EXPERIENCE

09/2005 – Present Independent Adjuster Nationwide

Independent Property and Casualty Adjuster - Inside/Field

Processed Auto/Property claims for multiple jurisdictions

Conducted recorded statements

Handling Auto, Bodily Injury, Liability and Property Damage claims

Determined liability

Total Loss to conclusion

Subrogation

Responsible for CAT AND DAILY inspecting of property, auto and businesses

Handled and settled claims for customers who suffered damages to property during natural disasters

Reviewed Property Claims for accuracy and payment

Investigations, disaster site cleanup & rebuilding

Administered great customer service and compliance

04/2013 - 09/08/2013 U.S. Department of Commerce Denver CO

Field Representative

Interview respondents for the American Housing Survey to the assist the government with updating the national system with housing information.

11/2012 - 06/2013 Jacobson Group Chicago IL

Property Claims Adjuster/Examiner

Reviewed for errors to deny or pay NY/NJ Residential CAT flood claims for several Insurance companies, customized and sent letters explaining payment for denial of claims. Citizens Insurance, State Farm, Nationwide, Hartford

02/2010 - 06/2012 United Safety Pasadena TX

Safety Contractor

Responsible for inspecting refineries

In addition, responsible for safety monitoring, construction/property inspections & investigations.

10/2009 - 05/2010 U. S. Department of Commerce Dallas, TX

Enumerator

Responsible for interviewing individuals to determine how funds are derived from the U.S. Census for needed assistance in the community. Information obtain from those individuals were uploaded to the U.S. Census Bureau for future use.

08/2009 - 11/2009 Area Manager Harris County (DHAP) Houston, TX

Disaster Housing Assistance Program

Responsible for CAT inspecting property of homes and organizations, handling and settling claims for claimants who suffered damages to their homes during disasters (Ike, Katrina, Rita, etc.). In addition, responsibility included safety monitoring, construction/property inspections & investigations, disaster site cleanup, home inspections, disaster cleanup and the rebuilding stage.

09/2005 - 12/2012 (FEMA) Winchester, VA

Contract Housing Inspector

Responsible for conducting room-by-room CAT inspections on residential homes and building damaged by hurricanes at various disaster areas in the USA.

Inspected autos for total loss damage

01/2004 – Present SUNNYSIDE UP

Volunteer

Volunteered leadership skills with inner city youth program to help develop and provide life skills. Developed content and training guides for staff and volunteers to provide topics related to mentoring, tutoring, financial planning, social skills and job development. Worked with community leaders and businesses to provide internships, legal, medical and social services throughout the community. Worked closely with youth and conducted seminars on domestic violence, sexual assault, parenting skills, financial aid seminars and transitioning from high school to college.

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