Customer Service Sales

Professional

Experience

GreatHealth Works, Ft. Lauderdale, FL Customer Service Rep 2015-2017

Take incoming calls in high pace environment

Utilize sales and techniques to retain and gain clients

Identify consumer needs explain how account membership works making sure has clear understanding of all information

Part of a selected team to assist with launch new department

Offer floor support when needed to take escalated calls or assist reps

Cablevision, Stratford, CT Customer Service Supervisor/Trainer 2009-2015

Provide professional and courteous support to employees on calls

Addressed all billing inquiries and equipment issues in timely fashion for employees and customers

Developed learning technique for employees to help them know how engage customers in a high pace environment

Entails multitasking skills to use while using the Company equipment

Trained new employees for high pace call center environment

Listen and evaluate Reps calls and give options on how to handle them properly while keeping to company standards and making customer feel valued

Take calls to address customers concern about rates and educate callers with the value of product and services they receive to retain their business

Seminole Casino, Coconut Creek, FL Cage/Vault Cashier 2007-2008

Exchange chips for cash

Communicate with Management and staff with e-mail

Input Customer information to process jackpots.

Evaluate and correct all information for IRS review

Balance and maintain multi-million dollars in vault

Collect, review, and balance all cashiers paperwork

Identifying all fraudulent Identifications

Washington Mutual, Deerfield Beach, FL Head Teller 2005-2007

Receipt of checks, cash and other negotiable instruments for deposit in person, via the night depository and/or mail

All applicable Branch Record Keeping Logs

Sells cashier checks and traveler's checks

Wire Transfer Incoming and Outgoing

Identifying all fraudulent documents

Accurately completes CTR as per policy

Reports to BSA office any suspicious activity conducted by any client

Balancing of ATM machine

Sunrise Assisted Living, Boca Raton, FL Dining Room Supervisor 2002-2005

Ensuring that the company standards on equipment, facility, and grounds were maintained by using a preventative maintenance program.

Participate in the decision of hiring and training of employees.

Ensuring food quality and 100% customer satisfaction.

Maintaining fast, accurate service, and positive guest relations in a high pace environment

Education Coconut Creek High School, Coconut Creek, FL 1993-1997

Atlantic Technical College, Coconut Creek, FL 2000-2002

Major: Business and Culinary Arts.

Kaplan University

Major: Business Administration

Certified Adult Educator

Technical Skills

Computer literate, Internet competent

Competent in all office equipment.

Awards: Awarded the Bronze award for outstanding contribution for Dec. 2011 and Feb. 2012

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