Software Technician

Objective:

To secure a PC support position utilizing my knowledge and troubleshooting abilities installing, servicing and maintaining PC’s and PC Networks running in Windows environments

Experience:

Nov, 2008 to June, 2016 - Autopoint - Software Trainer

June, 2016 to June, 2017 - DFX - Software Trainer

Training on the use of proprietary software products

Troubleshooting software, network connectivity and hardware problems as they pertained to the training

Travel to client sites throughout US and Canada

March, 2002 to Nov, 2008– The Training Associates – Office Software and technical science contract instructor

Perform full day classroom training and nationwide phone support in both proprietary and ‘Off-the-shelf” software such as MS-Office for clients including; Verizon, CompUSA, BBDO Advertising, University of Connecticut at Stamford, JPMorgan Chase, New York Life, Metropolitan Life and Bristol-Myers Squibb

A+ / N+ Test preparation

August, 2000 to Mar, 2002 – Computer Career Institute at FDU: PC Service and Repair Instructor

Hands-on / Lecture classroom instruction of computer PC concepts, repair and end user support

Software training in Microsoft Office 97, 2K: Technical software; Norton Disk Doctor, Ghost

Taught Windows 2000 Professional, Windows NT Server / Workstation 4.0, Windows 9.x and Dos OS’s

Lectured on PC hardware concepts including servers and routers, Hard drive diagnostic, and preparations

Led Lab projects where networks were implemented and administered in multi-domain environments

November,1999 to August, 2000 – SFX Entertainment – PC Support Technician ( Levels I, II, III )

PC Desktop support for 3500+ users on Windows (NT, 95/98) environments

Installing, upgrading, troubleshooting and repairing PC’s for headquarters and satellite offices.

HP Laser Printer repair, diagnostics and configuration

Training employees on Microsoft products as well as proprietary software

Field technician providing TCP/IP Network troubleshooting, repair and configuration

Helpdesk phone support.

May, 1998 to October, 1999- North Fork Bank: Microcomputer analyst ( Levels I, II, III )

PC Desktop support for 2000+ users on Windows (NT, 95/98 and 3.x) environments

Installing, upgrading, troubleshooting and repairing PC’s for bank branches and headquarters.

Building new PC’s and creating user accounts for new hires and new bank branches

HP Laser Printer repair, diagnostics and configuration

Helpdesk phone support.

Sept, 1993 to May, 1998, Opus Core Corporation: Hardware Technician ( Level I, II )

Field support for 2500+ users on DOS, Windows (NT, 95/98 and 3.x) and OS/2 environments

Installing, troubleshooting and repairing PCs and Networks.

Upgrading and maintaining personal computers.

Troubleshooting and repairing printers

Training new customers on the use of our software

Training new clients on the use of our proprietary POS software

Building new PC’s for custom requests

Handled satellite accounts in Upstate New York, New Jersey, Connecticut and Georgia. As well as local accounts on Long Island and New York City

Responsible for computer hardware purchasing

Network and Software Skills:

Windows 2000, XP, 7 & 10, Windows NT Server, NT Workstation, Windows XP, 95/98, 3.X, DOS

OS/2, OS/2 Warp, OS/2 Connect

TCP/IP, NetBEUI, LAN/WAN, Ethernet and Token Ring disciplines

Word, Excel, PowerPoint, Outlook, Exchange, Access, WordPerfect, Remedy, Lotus Notes, Salesforce

Norton / McAfee Anti-virus, Norton Disk Doctor, Ghost (DOS and GUI)

IE, Firefox, Google Chrome

Personal Information:

A+ Certified

AA with Computer Information Systems emphasis

Type 80+ WPM

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