Customer Service Manager
Resume:
Julie Troy
Yonkers, NY *****
********@*****.***
Objective
To obtain a position, that will help shape my career where I can effectively utilize my analytical skills and business experience, as well as my Customer service, Hospitality, and Mental Health Office support background to make a positive contribution to the organization that is a proven industry leader.
Education
Roy C. Ketcham High school
High School Diploma 2004
Dutchess County Community College
Human services 2006
Ridley Lowell Business Institute
Medical Assistant Courses 2009
Work experience
WJCS Mental Health Clinic, Yonkers, NY
2013 - Present
Clinic Secretary
Answering phones
Working on Microsoft excel spreadsheet projects
Take messages for Doctors and clinicians
Resolve patients complaints
Assist patients with Medicaid transportation
Making appointments with the doctors
Imputing schedules for clinicians for future weeks
Assisting clinicians with Medicaid carve out paper work
Run Medicaid epaces to ensure each individual has valid insurance
Standard office work such as medical records, filing, prior authorizations, scoring CBCL’s for the clinicians, and checking patients in
Accepting payments and providing receipts
Tallying up end of day receipts and preparing deposits
Archive charts with compliance of HIPPA and regulations of NYS.
WJCS, Westchester County
2012 - 2013
Crisis Counselor/ Project Hope
Provide supportive counseling to individuals who were affected by Hurricane Sandy
Appropriately complete program referrals and paperwork
Participate and engage in supervision provided by supervisor and coordinator
Walking from door to door handing out flyers and putting the education out there about Project Hope and what we us crisis counselors do
Assist with FEMA applications; explain the process of FEMA assistance
Attending network meetings to give providers, educators, and first responders insight on what Project Hope does
Tabling events at community centers to educate people that way as well
Encouraging individuals using words of encouragement, and/or stress management techniques, if need be refer them to Mental Health Clinics throughout Westchester County.
Residence Inn by Marriott White Plains, NY
2010 - 2012
Night Auditor/ Guest Services Supervisor
Guest check in and check out
Programed wake up calls
Logged all guest requests and ensured each request was followed up on and closed
Monitored any large groups to ensure no parties happened
Resolved guest complaints
Prepared deposits
Followed standard cash control procedures
Trained all new hires
Worked closely with Sales Manager and Assistant General Manager to ensure we were maximizing revenue
Ran night audit reports, bringing one business day to the next
FOSSE and MARSHA computer programs
Audit revenue from one business day to the next
Tallied up money lost day to day and end of the month
Created Schedule for 10 employees
Responsible for office supplies orders
Acted as a liaison for the front office to the housekeeping department
Full Moon Tavern Yonkers, NY
2011 - 2012
Bar Manager/Bartender
Worked closely with bar owner with bar renovations
Handled all liquor, beer, and bib orders
Worked with vendors to ensure lowest pricing
All cash handling duties
Responsible for accounting using quick books
Ensure inventory is taken at least once a week if not daily
Interviewed all new hires
Trained all new hires on proper liquor handling
Created all the schedules, and event planning
Processed payroll.
Spectrum Behavioral Health Poughkeepsie, NY
2008 - 2010
Mental Health Secretary
Handled all incoming and outgoing phone calls
Prior authorizations on medication
Processed authorizations of insurance
Standard filing, and copying
Refiled prescriptions (called them in with Drs approval)
Ensure doctor and therapists had everything they needed to have a successful shift
Processed medical records, ensuring we were in compliance with the HIPPA laws and certifications in regulations
Ensure all patients were checked in for appointments and group therapy
Balance collections and co pays
Administered all training for new employees
Assisting the office manager and owner with additional tasks
Handled insurance authorizations and OTRs
Entering patient demographic
Additional skills
Typing 70wpm, Microsoft office, Windows 7, Fosse, Marsha, Marriott Rewards Certified, epaces,
And TIPs Certified
References available upon request.
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