Network Engineer Support

Hector Martinez

347-***-**** ******.************@*****.***

Network Engineer

CCNA Certification ITIL Foundation Certificate Full Lifecycle Project Leadership

Dedicated, self-directed Network Engineer with years of continually progress experience in delivering comprehensive technical leadership and support. Adept in departmental leadership, vendor relationships, network administration, requirements planning, process improvements, and serving as a technical leadership representative of the industry’s best practices. Determined problem-solver with success in aligning the business and technical vision in order to initiate implement, and improve innovative business technology solutions.

Areas of Expertise

Network Administration

Security & Compliance Processes

Systems & Policy Documentation

Infrastructure Support & Escalation

Written & Oral Communications

Team Leadership & Mentorship

Incident Response & Support

Full Lifecycle Project Management

Technical Implementations

Policy Documentation

Process Improvements

Vendor Relationships

Professional Experience

Louis Dreyfus Company, Wilton, CT June. 2016 to Present

Senior Network Engineer, 2016-Present

Tasked with the upgrade for network hardware across 50 remote sites

Provide level 2 support for network related issues

Responsible for working with ISPs to facilitate MPLS installs and upgrades to current circuits

Maintained the day-to-day operational health of the network

Identified and resolved incidents related to WAN acceleration, provider circuits, routing, switching, wireless, and Juniper Firewalls

Documentation for network team including procedures for network infrastructure builds and network topology for remote site offices

Key Contributions

Standardized configurations for equipment including Cisco switches, Juniper firewalls and Riverbed Wan accelerators at remote branch offices throughout North America region.

Redesign and upgrade of network monitoring tools using ITIL standards notifying team of proactive and reactive alerts Introduced new service standards levels, operating policies, and operating procedures for distinct systems.

Configured and installed of upgraded switching infrastructure primary commodity trading site in Memphis, TN

Engineered new infrastructure design including Juniper SRX firewalls for opening of key trading office in New York, NY

Cotiviti, Wilton, CT Jul. 2008 to Present

Lead Network Administrator, 2014-June,2016

Promoted to oversee the delivery of high quality LAN, WAN, and voice network services, while actively managing and mentoring Network Services Team.

Assess and revise the patterns and practices required for consistent execution to ensure alignment with corporate SLA and business expectations.

Closely monitor all phases of team projects, and supports other corporate IT projects and initiatives.

Collaborate with internal IT teams to evaluate and construct precise incident response and support capabilities.

Produce frequent reports for the Network Services Manager detailing team quality, execution, and development.

Key Contributions

Promote the unwavering adherence to implementation, quality control, documentation, and change control standards, which has resulted in high quality and consistent performance.

Closed previous gaps in the existing infrastructure documentation.

Introduced new service standards levels, operating policies, and operating procedures for distinct systems.

Proactively advise the senior management team of critical support issues and risks to individual projects.

Play an integral role in the recommendation, direction, and facilitation of action between the internal Information Security Office (ISO) and Networks Services team, which required direction of the findings lifecycle.

Senior Network Administrator, 2012-2014

Successfully provided comprehensive Data Center support and maintenance, which included support and administration of remote site data and voice components.

Appointed to serve as the Technical lead responsible for streamlining efforts with telecom vendors and the Facilities team to open new corporate offices.

Served as the team’s project coordinator charged with monitoring and team deliverables.

Guided software and hardware upgrades.

Key Contributions

Recognized for contributed towards the effective implementation of new technologies and software configurations to address security risks and requirements.

Deployed on new sites that were connected to the Data Centers via distinct routing protocols.

Oversaw VOIP implementation and support to the larger business.

Conducted continual analysis of security requirements submitted by the ISO and external audits in order to develop technical solutions in alignment with requirements.

Utilized Solarwinds monitoring software, NPM, NCM, IPAAM, NTA, and VNQM to create a monitoring and alerting process for core network components.

Established new security polices and technical solutions that were adopted by the team.

Network Administrator, 2010-2012

Promoted to direct the upgrade, patching, and maintenance of existing hardware and software, while managing the procurement and inventory of network hardware.

Responsible for configuring and installing new and upgraded network equipment, and subsequently ensuring the proper documentation.

Conducted router, switches, and Cisco phone moves, adds, and changes for new hires and throughout the expansion of the location.

Key Contributions

Cultivated and maintained strong working relationships with Telco and Internet vendors.

Managed all network upgrades and patches, and contributed to any required configuration changes.

Addressed Tier 2 and 1 customer support interoperability associated with customer issues.

Earlier Career

AIG ROYAL ALLIANCE ASSOCIATES, INC., New York, NY Jan. 2000 to Jul. 2008

Systems Administrator

Effectively oversaw the administration and support of the document management system, while guiding the development of new systems, creation of servers, and overall desktop support.

Facilitated updates to the software and operating system for 200 clients across 100 nationwide servers.

Monitored license compliance for both computer and hardware inventory.

Collaborated with team members in establishing the corporate disaster recovery plans.

Performed continual analysis and imaging workflow in order to execute daily efficiency changes in support of more than 250 imaging users on the internal Global 360 platform.

Responsible for the administration of all Novell and NT Servers from the initial installation throughout architecting AD groups.

Key Contributions

Appointed to serve on Project team charged with utilizing VMware to consolidate internal servers.

Directed project focused on upgrading server hardware and software operating systems to Windows Server 2003, and the upgrade of the database to SQL 2005.

Provided proactive end-user support of Front End Imaging (FEI), Workdesk, Enterprise Imaging, and InputAccel applications.

Liaised frequently with internal and remotely-based departments to ensure seamless imaging development across the broker dealer network.

Education & Professional Credentials

Bachelor of Science in Business Systems for Information Technology, University of Phoenix, Phoenix, AZ

AAS in Networking Technology, Technical Career Institute, New York, NY

Cisco Certified Network Associate

ITL Foundation Certificate in IT Service Management

Excellent References Available Upon Request

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