Customer Service Security Guard
Resume:
JASMIN DAVIS
**** ******* **. #**, *******, TX **033
ac07nk@r.postjobfree.com
CAREER OVERVIEW
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the company success. As well seeking a position that will benefit from my customer service experience, positive interaction skills where my 7 years’ experience can improve the customer satisfaction.
CORE STRENGTHS
Seasoned in conflict resolution
Active listening skills
Strong organizational skills
Sharp problem solver
Courteous demeanor
Energetic work attitude
EXPERIENCE
Med Security Inc, Houston, Tx October 2014 to Present
Security Guard
Security GuardCheck in/out visitors upon entrance of building.
Hourly patrols.
Report any unusual/ suspicious activity onto DAR hourly.
Maintain access control of building.
Scanning visitors/employees in/out through scanning area
Utilization of hand wand
Direct Customer Service
Homeland Protective Services, Channelview, TX May 2014 to October 2014
Security Guard
Check in/out visitors upon entrance of building.
Hourly patrols.
Report any unusual/ suspicious activity onto DAR hourly.
Maintain access control of building.
Staff Force (Conns), Houston, TX Sept 2013 to Apr 2014
Customer Service Rep
Provide support and solutions for customers, stores, and delivery drivers.
Answering incoming calls from customers to arrange for product delivery or regarding their delivery.
Provide each customer with the highest of customer service with a reassuring attitude and the willingness to resolve any and all issues.
Guaranteed positive customer service experiences and resolved all customer complaints.
Pro Staff (EDI), Houston, Texas Sept2013 to Sept 2013
Mail Clerk
Provided customer service.
Made mail runs.
Stamped and sorted mail.
Utilized and operated Send Suite (DHL, UPS and Fed Ex)
Professional Guard and Patrol, Houston TX Mar 2013 to Aug 2013
Security Guard
Provided customer service.
Observed and reported anything unusual.
Conducted hourly patrols on client properties.
Recorded all daily activity onto Daily Activity Report/Log as needed.
Resolved any customer/client issues as well.
Security Professionals of Texas, Houston TX Aug 2012 to Feb 2013
Security Guard
Daily monitoring/routine checks of required area of Library/Multi Service Center.
Recorded all daily activity hourly.
Maintained access control of Library/Multi Service Center entrances/exits.
Answered multiple phone lines and directed/transferred as needed.
Signed in/out visitors upon entrance and exiting of building.
Randstad (Nexen Petroleum), Houston TX Jul 2012 to Aug 2012
Administrative Assistant/Receptionist
Greeted all clients/visitors upon entrance/exiting of building.
Answered/directed multiple phone lines.
Sorted/distributed mail on required floors
Filed as needed.
Restocked break room as needed.
Utilized fax/scanner and printer etc.
Additional responsibilities as needed.
US Security Associates, Houston, TX July 2008 to May 2012
Security Guard
Signed patients/visitors in/out upon entrance/exiting of building.
Monitored surrounding areas of hospital environment.
Verified proper identification of visitors/patients.
Recorded all activity onto Daily Activity Report/Log hourly.
Answered and directed multiple phone calls.
Entered all necessary information into database.
Trained 2 new employees quarterly.
GC Services, Houston, TX Nov 2007 to May 2008
Collector/Account Representative
Met certain quota goals.
Collected payments using Western Union System.
Entered information into required database system.
Answered multiple phone lines and assisted as needed.
Made outgoing phone calls from an automated dialer.
Achieved high sales percentage with consultative, value-focused customer service approach.
ACCOMPLISHMENTS
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Assistance
Working with company system such as Live Support and diligently completed all assigned tasks, working overtime as needed.
EDUCATIONAL BACKGROUND
Penn Foster Online 2012
* Medical Billing and Coding
Houston Community College System Dec 2008
* Associates of Nursing: Nursing
Houston, TX US
Barbara Jordan High School for Careers May 2005
* High School Diploma: All studies
Houston, TX US
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