Engineer Customer Service

N.RAJKUMAR Mobile:+919*********,+917*********

Email: ************@*****.***

CAREER OBJECTIVE

To working a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals

TOTAL EXPERIENCE’S

COMPANY - E-SYNC SECURITY SOLUTIONS, CHENNAI

PROFILE - CCTV, BIO-METRIC DEVICE AND ACCESS CONTROL ENGINEER.

DESIGNATION - SERVICE ENGINEER

EXPERIENCE - JULY-2014 TO JANUARY-2017

RESPONSIBILITIES

- Coordinating with the team leaders for customer service.

- Meeting the customers for servicing them at their place.

- Recognize the failure of the systems and doing immediate solutions.

- Performing installation, servicing and repairing of the Technical Equipment's.

- Resolves customers software and hardware related problems.

- Follow the customer for confirmation of solving their problems.

- Coordinating with other team members.

- Maintaining daily reports of the service.

COMPANY - FORTUNE MARKETING PRIVATE LIMITED, CHENNAI

PROFILE - TECHNICAL SUPPORT(TENDA ENTER AND SE CUR-EYE) AND DESKTOP SUPPORT

DESIGNATION - ASSISTANT ENGINEER

EXPERIENCE - FEBUARY 2017 TO TILL NOW

RESPONSIBILITIES

-Working with customers/employees to identify computer problems and advising on the solution

-Analyzing call logs so you can spot common trends and underlying problems

-Updating self-help documents so customers/employees can try to fix problems themselves

-Working with Engineers to visit customers/employees if the problem is more serious

-Testing and fixing faulty equipment

BASIC ACADEMIC CREDENTIALS

Qualification

College/School

Board/

University

Year

Percentage

B.E in Electronics and Communication Engineering

Shri Sapthagiri Institute of Technology, Ocheri

Vellore District

Anna University

Chennai Zone

2010-13

CGPA-6.66/10

Diploma in Electronics and Communication Engineering

Ranippettai Institute of Technology,T.K.Thangal,

WalajaTaluk,

DOTE

Chennai

2007-10

80.3%

SSLC

T.M.K.V Govt Higher Secondary School,Katpadi

Vellore

State Board

2006-07

50.3%

PROJECT REPORT

Degree Project

Zonal Speed Control Design for Vehicle Using Wireless Technology

The main objective is to design a Smart Display and Controller meant for vehicle’s speed control and monitors, which can run on an embedded system. Smart Display & Control (SDC) can be custom designed to fit into a vehicle’s dashboard, and display information on the vehicle to be traveled in the different zone and its automatically controls vehicle’s speed in different zonal state (like school zone, hills area, U-turn, highway etc.).

Diploma Project: Digital IC Tester for 74 Series

AREA OF INTEREST

Networking, NOC Engineer, Server Administration, Electronics.

IT PROFICIENCY

CCNA ROUTING AND SWITCHING AT LIVE-WIRE PADI

MCSE SERVER ADMINISTRATIONS AT IIHT VELACHERY

PERSONAL DETAILS

Father’s Name: Mr. Nagappan.M

Gender: Male

Date of Birth: 20th March 1992

Marital Status: Single

Languages Known: English, Tamil

Permanent Address: No: 7/104, 4th Street, Phase-2

Sathuvachari-632009, Vellore District.

Temporary Address: No:9/B Ippasi Street, Mandaiveli Street

N.T.Patel Road, Nerkundram Onion-Go down

Nerkundram-600107, Thiruvallur District,

Contact Number: +919*********, +917*********,+919*********

DECLARATION

I do here by declare that the above information is true to the best of my knowledge.

Place: Your Faithfully

Date:

(N.RAJKUMAR)

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