Customer Service Representative

Karleene Joie D. Garcia

** ** ********* ****** **. Marulas Valenzuela City 1440

099*-***-**** k **********@*****.***

Objective – Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.

Key Skills and Qualifications

Problem Analysis Problem Solving Organizational Skills Customer Service Orientation Adaptability Initiative Strong Interpersonal-Communication skills

● Listen attentively to caller needs to ensure a positive customer experience.

● Knowledge about customer service applications and administrative procedures.

● Languages – Fluent in English

Work Experience/Background

Customer Service Representative T ELEPERFORMANCE PHILIPPINES October 19. 2009 – Present

● Responded promptly and answered/resolved customer inquiries and complaints.

● Investigated and resolved service issues and/or product problems.

● Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.

● Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

● Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

ACHIEVEMENTS

● Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.

● Evaluated changing factors frequently to achieve high customer satisfaction level.

● Analyzed statistics and other data to determine the level of customer service performance achieved by the team.

● Promoted as Resolutions Specialist (back office)

● Current: Technical Support Representative

Educational Background

Tertiary: A ma Computer College (Practical Nursing) (2007-2009) Secondary: R izal Technological University (2001-2005) Elementary: M andaluyong Elementary School (1996-2001) Personal Particulars

Date of Birth: March 03, 1988

Place of Birth: Pinamalayan, Oriental MIndoro

Age: 29 years old

Civil Status: Single

Nationality: Filipino

Character References

Leomar Vincent Ecat Call Center Supervisor

Sutherland Global Services Makati 091*-***-****

Ferlyn Fino Data Analyst of Budget and System Department Bounty Fresh Inc 090*-***-****

Karleene Joie D. Garcia

DEFINITION of 'M ortgage' A debt instrument, secured by the collateral of specified real estate property, that the borrower is obliged to pay back with a predetermined set of payments. the charging of real (or personal) property by a debtor to a creditor as security for a debt

(especially one incurred by the purchase of the property), on the condition that it shall be returned on payment of the debt within a certain period.

JPMorgan Chase & Co.

Net Plaza Building, 31st Street, Bonifacio Global City, Taguig City, Metro Manila

+63(2)9085762

First of all I really want to thank my current employer because the organization has made me who I am today. However I am now looking for a new challenging position on which I can make use of my experience and expertise and also further my career development. I am very thankful to my current company where I have learnt a lot like work under pressure with confidence, team work, data maintenance and so on. But now, I am looking for better opportunity with new challenging environment where I would enhance my professional as well as personal growth by associating with a company like yours. It's has been a great experience for me as I learnt so many things that uplift my career from my previous organization because growth is limited, changes is necessary to learn and build new skills for upcoming technology and this opportunity looks very interesting to me. I am very thankful to my previous company I learned many things from company as fresher, but I am looking for better opportunity for accepting more challenging work and learn a new things which can help me to gain the experience.

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