Education, Customer Service, Labour, Digital literacy, content creator

William Potschka

* ***** ****** ******, ******* K2C 4B3

613-***-****, ************@*****.***

Skills

Problem Solving: Analytical, abstract and innovative thinking. Creating unique solutions to whatever problems present themselves.

Communication: Very strong oral, written and digital communication skills in group, academic, business, and diplomatic environments. Confident with Microsoft Office applications, especially Excel and Word.

Customer Service: Experienced in face to face interactions with the public, food serving, and cash handling.

Logistics: Picking orders, filling out safety inspections for equipment, changing and recording battery changes for machinery, stocking shelves, receiving deliveries, preparing food, organizing and cleaning storage areas.

Work Experience

Purolator (July 2016-February 2017): Sorting and picking packages and mail at a warehouse facility handling customer’s parcels. Responsible for maintaining a high work tempo, handling parcels safely without damaging the customer’s products, bagging mail, unloading trucks received and loading trailers to be shipped.

Giant Tiger Wholesale (August 2015-March 2016): Order picker at the GTW Walkley warehouse driving an electric double pallet truck. Picking orders independently, quickly and efficiently using the Bluetooth Vocollect system with minimum damage to merchandise and maximum regard for safety and accuracy.

Metro Glebe (August 2014-July 2015): Clerk in Deli and Bakery departments. Responsible for preparing, cooking, baking, serving, and handling food. Received merchandise, filled and organized storage and display areas.

Hedgehog Property Maintenance (April-June 2014): Landscaper. Working outdoors, lifting heavy weights, interlock, digging, cleaning, operating gardening equipment and cleaning tools.

Elections Ontario (June 2014): Information Assistant. Helping set-up the polls, and communicating elections procedures to a diverse group of voters for Ontario’s 41st General Election.

Domino’s, Ottawa Ontario (February 2014-June 2014): Line cook and cashier, responsible for customer satisfaction, cash handling, quality control, and making and loading pizzas and other food in a timely manner.

Carleton Model United Nations Society (September 2013-April 2015): Unpaid club member and delegate, writing position papers, public speaking, and group face to face communication of vital information and team building.

Walmart Canada, Kemptville Ontario (September 2012-September 2013): Worked as a cashier with responsibility for customer satisfaction, cash handling, scanning efficiency, and moving large products for customers.

Volunteer Experience

Compass Centre for Self-Directed Learning (September 2016-present): Volunteer teacher. Lectured, discussed, and guided teens through a course on the history of weaponry. Responsible for making disparate threads of history explicable in cultural, historical, linguistic, economic, and scientific terms.

North Grenville Historical Society, Kemptville Ontario (September 2011-September 2012): Volunteer data entry position. Information from historical local newspaper archives was preserved and digitalized by my input into Microsoft Excel spreadsheets.

Education/Qualifications

Class III Powerlift Operator (trained by Giant Tiger Wholesale, August 2015)

Carleton University, Ottawa, Ontario: Bachelor of Humanities in progress (2012-present)

North Grenville District High School, Kemptville Ontario: Graduate (2008-2012)

Awards

Erik Gutknecht Memorial Bursary (2012)

Ontario Scholar (average of 80% or higher in top six Grade 12 courses, 2012)

Silver Pin (average of 75% or higher in eight consecutive semesters, 2012)

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