Technical Support Manager
Resume:
Richard L Wilk
PORT Richey, FL 34668
************@*****.***
Jobs Summation
My IT experience ranges from a Dell Client Technical Support Specialist, a Systems Integrator, a Linux Certification Instructor, and a Field Service Manager.
My Certifications include DCE (Dell Certified Expert), A+, NET+, LINUX+, MS 2007 Project+, Ohio teaching Certificate, and 33 hardware courses at Unisys.
Experience
Dell Client Technical Support Specialist, Tampa, FL Aug 2015 - Mar 2017
Personal contact with 15-25 customers per day.
Provide remote troubleshooting, diagnosis and resolution of Hardware and Operating System issues for Dell Desktops, Portables, and Workstations for small and medium businesses.
Self dispatch parts and Technicians as necessary based on best effort. Track and follow up.
Consultant (1099), The Acumen Group LLC (TAG), Lutz, FL May 2006 - Apr 2015
Plan, install, configure, and maintain computer systems and networks.
Operating System repair and reinstall.
Multi-monitor setup and troubleshoot.
Adjunct Linux+ Instructor (1099), Center for Technical Training, Tampa, FL Jul 2012 - Dec 2013
Created a Linux Administrators Course using Sybex Linux+.
Instructed students in the essentials needed to pass the Comptia Linux+ Certification Test.
Warranty Repair at Coltene Whaledent, Inc., Cuyahoga Falls, OH Jun 2003 - Nov 2005
Troubleshoot and repair medical devices for the Dental market.
Cross trained other employees.
Tested products in conjunction with the Engineering Department.
Adjunct Windows & Linux Instructor (1099), Cuyahoga Valley Career Center, Brecksville, OH
Sep 2001 - Feb 2004
Trained Small Business and individual users on the proper use and troubleshooting of Windows Operating Systems.
Developed and taught a course on Linux Basics.
System Integrator at Pioneer Standard Electronics, Solon, OH Jun 1996 - Jun 2003
Assembled and tested systems and integrated software for partners, which included Microsoft, Intel, HP, Digital, Compaq, and IBM.
Diagnose, repair, upgrade, and refurbish systems for customers including Amazon, Bayer, and Johnson & Johnson.
Install operating systems (Windows, Linux) and maintain documentation pursuant to the testing and failure logs of system components
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