Experienced Human Resources Leader

CYNTHIA I. MITCHELL, PHR, SHRM-CP

*******************@*****.*** Bothell, WA 98021 253-***-****

HUMAN RESOURCES & OPERATIONS LEADER

Employee/Labor Relations ~ Performance Management ~ Strategic Partner A strategic human resources leader with comprehensive experience in human resources management, trusted advisor to the management team and collaborative partner within the executive leadership group. Highly skilled in consultative leadership, advising on performance management with extensive employee relations and labor law. A strong leader with tireless energy, call to action drive for improvements within very rapid and complex work environments.

Core competencies include:

Team Building & Mentoring

Strategic Management Planning

Tactical Leadership

Budget implementation & Analysis

Union/Labor Relations

State & Federal Law

Sr. HR Business Partner

Project Management

Recruitment & Retention

Conflict Resolution

Organizational & Leadership

Development

WC/OSHA Risk Management

PORT OF SEATTLE – SeaTac, Washington 2014 & 2017

Government District Organization with Aviation/Seaport/Real Estate Operations – 1,800 employees in the Seattle area Contracted Leader (Feb 2017-present)

Outside consultant hired currently to assist in the HR design and development needs for the Port of Seattle

Design and developing Standard Operating Procedures for airport administration and operations.

Define requirements, create and deliver training programs to streamline HR related requirements.

Assist in review of operational and administrative areas and make recommendations for process improvements.

Temporary Personal Leave – Family Relocation to Singapore (Aug 2014-Aug 2016) Temporary Senior Leader,

Aviation Security Credential Center (Mar 2014-Aug 2014) Responsible for all security compliance and HR functions of 12 credential staff specialists in the airport badge office.

Designed staff assignment flow and customer appointment schedule which improved service output over 200%.

Established office procedures to ensure work flow consistency resulting in performance output improvement.

Assisted in development and testing of new badging software system resulting in additional benefit corrections.

ESTERLINE TECHNOLOGY, Korry Electronics – Everett, Washington 2012- 2014 Global Aerospace/Defense Manufacturing Company with $2B annual revenue- 12,000 employees in 11 countries

Director, Human Resources

Responsible for HR functions of 675+ staff in global manufacturing environment of custom engineered solutions for Aerospace & Defense markets reporting to unit President, and segment VP, Human Resources. Responsible for compensation, annual performance share bonus plans, employee engagement, performance management, talent reviews, career development & leadership training initiatives.

Redesigned Performance Management Program adding more comprehensive competency rating criteria with annual key objectives for performance improvement accountability.

Created significant annual budget cost savings by adjusting Commute Trip Reduction Program requirements and adding shared subsidy reimbursement to employees.

Developed HR Business Partner strategy within business unit by restructuring HR team with higher skill set requirement, directly linking to business client groups for more aligned and supportive business partnership.

Achieved highest employee engagement score in 2013 from actively communicating with employees and managers during change management process improvement activities.

Appointed as liaison for corporate global compensation project and held active strategic consultant role within executive team.

Led revised Talent Management program for business unit and completed gap analysis on leadership staff to create personalized development and succession plans.

Implemented cost saving initiatives resulting in 34% annual expense reduction.

MENZIES AVIATION, USA – SeaTac, Washington 2008- 2012 Global Ground Handling Company with $900Million annual revenue - 17,000 employees in 27 countries

Regional Human Resources Manager - North & West Region (2010 – 2012) Human Resources Manager (2008 – 2010)

Hired by VP Operations and quickly promoted and made responsible for HR functions for 1,200+ staff in geographically dispersed operational locations reporting to Corporate VP Human Resources and VP, Ground Handling NW. Managed all federal and state mandated leave programs.

Liaise with operational leadership teams to ensure connectivity, consistent communication and seamless execution of corporate wide initiatives. Global steering committee member responsible for corporate change management initiatives.

Oversight of first-ever standardized disciplinary program and management training implementation; resulted in reduced legal risk while increasing consistent and fair employee relations.

Significantly improved employee retention by 89% first year.

Improved worker’s comp program bringing all stations into full compliance while reducing lost work time by 77%.

Implemented performance management system providing feedback of overall core competencies including creating developmental action plan for personal/professional improvement.

Partnered with Chicago business unit to retain key cargo handling contract with Lufthansa; at risk due to employee relations and substandard performance results; contract renewed.

Selected by SVP Americas to provide oversight and for extensive 8-pillar corporate audit; resulted in highest North America score. Appointed project lead partner for Mexico City aiding in audit prep.

NORTHWEST AIRLINES, INC. –California, Washington, Minnesota and North Dakota 1983-2008 Extensive Human Resources and operational management for a $20Billion, 4th largest airline in the world.

HR Administrative Manager / Sr. Operations Manager/Assistant Ops Dir – Los Angeles and Seattle (1998-2008) Customer Service Manager / General Manager – St. Paul, MN, Minot, ND and San Diego, CA (1989-1998) Customer Service Supervisor / Customer Service Agent / Clerical – St. Paul, MN (1983-1989) With over 15 years of progressive achievements and holistic understanding of the business, promoted to lead HR and operational manager oversight at 2 major airline gateway locations. Managed recruitment, retention, benefits, recognition programs, progressive discipline labor relations, and compliance of state/federal laws. Responsible for employment practices and regulatory compliance requirements including, WA Labor & Industries, OSHA, WISHA, FAA, TSA, DOT, EPA and other federal and state government entities. Reported to directly to Operations Director.

Created and implemented corporate leadership training and development programs; yielded performance improvement measurements and fostered increased employee satisfaction.

1st Step hearing officer with demonstrated superior Employee/Labor Relations in management of 3 separate collective bargaining agreements resulting in reduction of grievance filings by 72%. Participated as arbitration board member for grievance hearings and acted as consultant to legal department during contract negotiations.

Managed worker’s compensation program resulting in 86% reduction of lost time claims.

Monitored daily operational service and standard requirements while decreasing customer service complaint ratio by 53%.

Planned and controlled payroll and operating expenses for $250M; reduced YOY costs by 12%.

Daily control of operational activity including strict goal attainment, process improvement with results oriented corrective action resulting in a year over year improvement margin of 117%.

Member of Steering Committee for 2005 mechanics strike plan; resulted in replacement of union employees with vendor contracted workers without interruption of service.

Participated in RFP’s and selection process for site location and held committee panel position for airport wide vendor partnership agreements. Participated in joint venture required events.

Significant customer service impact during unscheduled flight diversion while assisting in HA; established contracted services in 24 hour period with limited support from local staff

EDUCATION & CREDENTIALS

BS, Business Management, Communications, University of Phoenix

HR Certification Institute PHR Certified since 2008 Member of SHRM National and Seattle Chapters and SHRM-CP Certified since 2015

Certified Instructor for “L.E.T. – Leader Effectiveness Training”, Gordon Training International

Accelerating Implementation Methodology Accreditation, Implementation Management Associates, Inc.

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