Manager Customer Service
Resume:
VANESSA MILENA ACUÑA VEGA
SYSTEMS ENGINEER
*************@*****.***
**** ** *** **, ***** FL 33175
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Summary Statement
Professional with a passion for help and to improve others' lives. Ten years of experience as an IT support specialist for services companies. Almost a year of experience as a Case Manager working with Unaccompanied Children and sponsors.
Work Experience
CHS. Homestead - Florida
Case Manager. June 2016 - April 2017.
Complete Assessments in accordance with the Office of Refugee Resettlement (ORR) policies and procedures.
Identify potential sponsor(s) and conduct placement process.
Regularly update UC portal with all UC case file required information, in accordance with ORR policies and procedures.
Meet regularly with the UC to discuss progress, ask questions, and make sure they feel they are receiving proper care during their stay at the shelter.
Identify Alternate Caregiver(s) (ACGs) as a back-up sponsor in case the sponsor is is unable to continue to act as legal custodian of the UC.
Provide weekly status updates on progress and/or challenges. Fondo de empleados del cerrejon. Barranquilla - Colombia IT Support specialist. December 2004 – January 2015
Implemented the service desk software (Aranda), increased the IT area's productivity.
Managed IT area when IT general manager was on vacation.
Was responsible for support and troubleshoot all end users (on site or remote).
Performed daily database backup procedures.
Provide to end users credentials to access the company's information systems. Education
Bachelor degree of Science in Systems Engineering. Additional Skills
Certificated in ITIL Foundation.
Excellent customer service skills.
Enthusiastic, willing to meet challenges and quickly assimilate new concepts.
Highly analytical thinking.
Able to work in a team and independent.
Excellent computer skills.
Bilingual English and Spanish.
Strong organization skills.
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