Customer Service Representative

Career and Objectives/Summary

Seeking Role as a Customer Service Representative for GDKN. Four years’ guest service experience, Two years of Hospitality. Resourceful, organized and detailed oriented. Strive to always elevate and exceed customer service standards in every way.

EDUCATION

Bachelor of Science in Hospitality Management

University of Central Florida

Rosen College of Hospitality Management

Dean’s List

PROFESSIONAL EXPERIENCE

Rosen Shingle Creek

Reservation/ Data Entry Agent

Processed reservations by mail, telephone, fax or central reservation systems referral.

Created and maintained reservation records by date of arrival and alphabetical listing.

Determined room rates based on the selling tactics of the hotel.

Communicated reservation information to the front desk

Processed cancellations and modifications and promptly relays this information to the front desk.

Answered multi-line telephone system with superior telephone etiquette

Rosen Centre

Guest Service Agent

Selected to train 10 new employees in company policies and culture

Maintained a cash bank with little variances

Maintained records, perform transactions and settle guest accounts at the end of their stay

Met and exceeded guest expectations by resolving guest issues

Greeted, registered, and assigned rooms to guest

Awarded front desk Agent of the Month

Communicated with all internal departments including PBX, Housekeeping, Engineering and Security as needed via telephone and email

Macy’s

Sales Associate

Inspired customers to buy, celebrated the purchase and created a lasting positive impression

Provided excellent customer service, while met and made connections with customers

Ordered/counted inventory

Ensured fitting rooms were ready for customers by promptly clearing out merchandise and return it to the proper area of the selling floor

References

Wendy Monsanto 407-***-****

Deborah Weissberg 407-***-****

Lahawn McNeil 850-***-****

May 2017

Jan 2017

May 2017

Aug 2015

Jan 2017

Oct 2012

Jun 2015

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