Information Technology Customer Service
Resume:
Curtis Hunter Jr.
Bldg# *
South Bend, IN. 46628
***********@*****.***
Objective
Looking to secure a leading position in the Information Technology field.
Education
DeVry Institute of Technology, Chicago, IL. 1986 -1989
Associates - Electronic Technology
GPA 3.36
Work History
Contract Support Technician, Advantage Technical Inc. Norwood, MA. Oct. 2010 – Jan. 2012
Installed Dell monitors
Installed and updated new software packages
Maintained Network integrity
Reimage OS for end users
Backup data
System Support Engineer, AEP South Bend, IN. Nov. 2008 – Sept. 2010
Support and maintained all desktop and mobile computer for the Northern Indiana area.
Maintained Network integrity for Northern Indiana and Southwest Michigan.
Installed and maintained Wireless services for mobile radios and computers.
Installed and removed network connection on transportation units.
Installed and program routers and switches for area network.
Maintained and debug Data 911 and Tough book computers.
Upgraded software packages and test updates for computers.
Network Administrator, Kalamazoo Gospel Mission Kalamazoo MI. Feb. 2005 – Aug. 2008
Maintained Window Server 2003 through establishing new firewalls, ensuring the integrity of current firewalls, updating active directories, and the implementation of new software packages.
Preserved the continuity and of a surveillance system by up keeping server functionality through updates, cleaning of the hardware, and solving different software errors.
Configured and diagnosed client/server issues by remote or onsite visits.
Designed and implemented a computer network system that allowed for training and research activities.
Maintained the structure of the network backbone, through cabling and termination from the router and server to the individual workstations.
Computer Technician, Jackpine Business Center, Manistee, MI. Jan. 2003 – Dec. 2003
Diagnosed and repaired computer problems including hardware and software issues.
Maintained network systems for Manistee County offices.
Installed and tested new upgrade software releases as requested.
Advised clients on computer solutions and was also responsible for the sales of systems.
Network Specialist, Norlight Telecommunications Byron Center, MI. Jan. 1999 – Jan. 2003
In charge of seven sites across Western Michigan.
Maintained ADM and regent sites for fiber optical transportation systems.
Ran fiber jumpers, installed and maintained OC12, OC48, (Nortel/Cerent).
Maintained KDM alarms systems, as well as upkeep of the power supply for all sites.
Completed routine testing of systems and recorded data for each site.
Installed new racks which included power, configuration, testing, and commissioning the shelves.
Naval Service: April 1980 - 1984
Skills
Cabling Cat 5 and 6
Fiber Optical experience
Proficient in Microsoft Office Suites
Help Desk experience
A+ certification
CCTV Installation
Active Directory
VPN/Remote Access support
LAN/WAN networking equipment
PC/Server and Network support
MS Exchange & Outlook
Security surveillance equipment
Years of Customer Service
Computer repair/ Rebuilding
Installation of Telephone systems
OC12, OC48, OC96
MCSE certification
References
References are available on request.
Contact this candidate