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Information Technology Customer Service

Location:
South Bend, IN
Posted:
July 10, 2017

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Resume:

Curtis Hunter Jr.

**** *** **.

Bldg# *

South Bend, IN. 46628

574-***-****

ac078v@r.postjobfree.com

Objective

Looking to secure a leading position in the Information Technology field.

Education

DeVry Institute of Technology, Chicago, IL. 1986 -1989

Associates - Electronic Technology

GPA 3.36

Work History

Contract Support Technician, Advantage Technical Inc. Norwood, MA. Oct. 2010 – Jan. 2012

Installed Dell monitors

Installed and updated new software packages

Maintained Network integrity

Reimage OS for end users

Backup data

System Support Engineer, AEP South Bend, IN. Nov. 2008 – Sept. 2010

Support and maintained all desktop and mobile computer for the Northern Indiana area.

Maintained Network integrity for Northern Indiana and Southwest Michigan.

Installed and maintained Wireless services for mobile radios and computers.

Installed and removed network connection on transportation units.

Installed and program routers and switches for area network.

Maintained and debug Data 911 and Tough book computers.

Upgraded software packages and test updates for computers.

Network Administrator, Kalamazoo Gospel Mission Kalamazoo MI. Feb. 2005 – Aug. 2008

Maintained Window Server 2003 through establishing new firewalls, ensuring the integrity of current firewalls, updating active directories, and the implementation of new software packages.

Preserved the continuity and of a surveillance system by up keeping server functionality through updates, cleaning of the hardware, and solving different software errors.

Configured and diagnosed client/server issues by remote or onsite visits.

Designed and implemented a computer network system that allowed for training and research activities.

Maintained the structure of the network backbone, through cabling and termination from the router and server to the individual workstations.

Computer Technician, Jackpine Business Center, Manistee, MI. Jan. 2003 – Dec. 2003

Diagnosed and repaired computer problems including hardware and software issues.

Maintained network systems for Manistee County offices.

Installed and tested new upgrade software releases as requested.

Advised clients on computer solutions and was also responsible for the sales of systems.

Network Specialist, Norlight Telecommunications Byron Center, MI. Jan. 1999 – Jan. 2003

In charge of seven sites across Western Michigan.

Maintained ADM and regent sites for fiber optical transportation systems.

Ran fiber jumpers, installed and maintained OC12, OC48, (Nortel/Cerent).

Maintained KDM alarms systems, as well as upkeep of the power supply for all sites.

Completed routine testing of systems and recorded data for each site.

Installed new racks which included power, configuration, testing, and commissioning the shelves.

Naval Service: April 1980 - 1984

Skills

Cabling Cat 5 and 6

Fiber Optical experience

Proficient in Microsoft Office Suites

Help Desk experience

A+ certification

CCTV Installation

Active Directory

VPN/Remote Access support

LAN/WAN networking equipment

PC/Server and Network support

MS Exchange & Outlook

Security surveillance equipment

Years of Customer Service

Computer repair/ Rebuilding

Installation of Telephone systems

OC12, OC48, OC96

MCSE certification

References

References are available on request.



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