Customer Service Sales

MARK E. BERTRAM

**** *******, ** *****, ** *****

Ph: 713-***-****

*********@*******.***

Professional Summary

I have been self-employed most of my working career from mechanical repair shops to chemical transport.

I am self-motivated and have a very high standard of work ethics.

Safety for my employees and the motoring public remain top priority in my career.

Skills

-Customer Service -Negotiation

-Complex Problem Solving -Judgement and Decision Making

-Coordination -Administration Management

-Sales and Marketing -Management of Financial Resources

-Education and Training -Operation Monitoring

-Law and Government -Operation and Control

-Equipment Selection -Equipment Maintenance

Experience

Owner October 2012 – February 2017

Lonestar Enterprises, Inc. - La Porte, TX

Responsible for all aspects of running my trucking company.

A.Safety and Maintenance on all tankers, hoses, pumps & VIK.

B.Oversee all dispatch of equipment and drivers.

C.Hiring and recruiting of all drivers and mechanics.

D.Accounting, receivables and payables, payroll & insurance requirements.

E.Sales, including disposition of customers on a monthly basis.

F.Composing company handbooks, policies, homeland security letters & lease agreement w/owner operators.

G.Maintaining records for DOT on equipment and drivers.

H.Conducting safety meetings for office personnel and drivers.

I.Maintaining inventory for all fittings, hoses, PPE and parts for the shop.

J.Designation of repairs on equipment failure and out of terminal breakdowns.

Owner Operator April 2010 – February 2013

Action Resources Inc. - La Porte, TX

Responsible for deliveries to specialty customers and overseeing other drivers for safety and service.

Owner Operator May 2009 – February 2010

Sprint Transport - Pasadena, TX

Responsible for deliveries of bulk chemicals in 48 states.

Owner Operator May 2006 – March 2009

Anahuac Transport - Pasadena, TX

Responsible for deliveries of liquid bulk in 48 states.

Education

High School Diploma May 1976

La Porte High School - La Porte, TX

Business Administration 1984

San Jacinto College - Pasadena, TX

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