Customer Service Data Entry

Tori Wraga

Tori Wraga

*********@*****.*** 802-***-****

[Ex•pe•ri•ence]

Written in Stone

Executive Assistant 2013 - present

• Schedule meetings and conferences while coordinating CEO’s appointment schedule, and travel arrangements.

• Handle day to day administrative tasks including computing and creating daily reports.

• Responsible for vendor payments, statement reconciliation, data entry and electronic filing.

• Fulfill customer orders efficiently and accurately.

• Process and post payments to customer accounts and make daily deposits.

• Respond to telephone, email, live chat inquiries, and virtual calls all while providing quality customer service.

• Implement website and social media updates daily for clients.

HOMES Magazines, Inc.

Virtual Telephone Receptionist 2013-present

• Perform basic clerical duties.

• Answer phones and provide general information to customers while directing requests and unresolved issues to the proper department.

Stericycle, Inc.

Full Service Customer Representative 2014 - 2015

• Answered urgent and non-urgent phone calls from

• patients and take messages to relay to healthcare clients.

• Made outbound telephone calls by contacting patients for a variety of patient out-reach efforts.

• Entered patient information into customized computer system for client records.

• Responsible for taking detailed, critical, pertinent and relevant patient information to help expedite the providers response time to the patient.

• Maintained a high level of confidentiality while handling sensitive, confidential information on a regular basis with a high degree of professionalism.

• Excellent customer service

• Clear and confident telephone

manner and etiquette

• Effective communication

• Experience organizing, scanning and

filing documents

• Handling objections professionally

• Managing expectations

• Ability to work independently

• Attention to detail

• Well presented, polite, tactful

and friendly

Computer

• Calendar Management

• Data Entry

• Database Building

• Dropbox File Management

• Email Management

• Excel Word

• Mailchimp

• Shopify

• Transcription

[Sum•ma•ry]

Dynamic professional with experience providing personalized customer care. Outgoing individual with notable success serving customers in fast-paced and challenging environments. Independent and solid team member, focused on customer satisfaction, and service excellence.

[Ref•er•ences]

Rebecca Parent-802-***-****

Debbi Ragland-802-***-****

[Skills]

W

[Ed•u•ca•tion]

Burr and Burton Academy

Manchester Center, Vermont

• High School Diploma

SMCC - South Portland, Maine

• Associates degree in Liberal

Studies

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