IT Manager System Administrator

TERRANCE LONG

*** ******** ****** *** *******, LA 70118 504-***-**** ************@*****.***

Sr. Systems Administrator

Highly technical professional with 10+ years of experience installing, troubleshooting and repairing enterprise-wide IT systems in line with all business requirements. Broad expertise spanning management of both project and product life cycles. Continuously focused on uncovering new opportunities for improvement across cost, time and quality performances. Constructive leader of teams recognized for collaborative, hands-on approach.

Areas of Experience

Systems Administration

Operations Management

Project Life cycle

Product Life cycle

Active Directory

Quality Assurance

Budget Management

Desktop & Server Support

Business Requirements

Group Policies

Policy Development

Strategic Planning

Team Leadership & Training

Backup and Disaster Recovery

Information Security

Professional Experience

NETWORK SYSTEMS ENGINEER 2015 – Present

Essential Solutions LLC

Manage information systems for several location through organized and coordinated office procedures, operations, and resources. Research, design, implement, and troubleshoot information systems and technology solutions in support of business needs. Execute policy and procedural changes to develop and improve operational efficiency. Monitor for compliance of IT & network policies. Plan and implement all IT-related projects, installations and modification. Oversee the continuous project development, system maintenance and improving the efficiency of Domain connected hardware and software.

Key Achievements & Engagements

Migrated wireless security encryption from WEP to WPA2

Implemented data backup and disaster recovery systems and procedures

Established cross-platform domain integration and controls

Switched traditional PBX phone system to IP-PBX VOIP system

DESKTOP & SERVER SUPPORT MANAGER 2011 – 2015

Dillard University

Strategic, tactical authority over all university-wide desktop and server management, ensuring alignment with IT policies and university objectives. Plan and direct all IT-related installations, modifications and enhancements. Support project development and system maintenance initiatives. Manage Active Directory and Group Policies, network access and domain control. Oversee, migrate and restore end-user devices and settings. Mentor and direct multidisciplinary team, while encouraging workplace culture of information security, collaboration and critical thinking.

Key Achievements & Engagements

Instituted an uniformed baseline systems configuration

Spearheaded multiple projects against stringent business deadlines

Switched Domain level functionality from Windows 2003 to 2012

Launched online training through the use of Google for Classroom

Migrated separate email platforms to one hosted mail service

Executed installation of Document Manage and Auditing Services

ADMINISTRATIVE TECHNOLOGY CONSULTANT 2010 – Present

Family Dental Center of New Orleans

Right hand to management team in defining and advancing technology goals in line with all cost, time, quality metrics and HIPAA compliance. Develop and launch IT policy, procedures and operating standards. Cultivate and strengthen vendor relationships to ensure quality service and competitive pricing. Troubleshoot and resolve user technical issues. Key Achievements & Engagements

Enhanced operational efficiency through analysis and refinement of company-wide IT policy

Organize and coordinate office procedures, operations, and resources

• Executed policy and procedural changes to develop and improve operational efficiency

• Implemented all IT-related installations and modification

• Supervise the purchase and configuration of hardware and software products

• Established systems backups and disaster recovery procedures

• Resolved cross-platform software integration problems

TECHNOLOGY SOLUTION SPECIALIST 2005 – 2009

Ricoh USA

Served as valuable IT generalist, installing and configuring new networks, repairing document management equipment and testing all software, hardware and peripherals. Identified and exceeded technology needs of clients in set territory. Recommended strategic improvements to IT policy and operations.

Key Achievements & Engagements

Seamlessly implemented and trained users on both public and proprietary software

Technical Knowledge

Windows Server Active Directory Services Group Policies Windows Deployment Services Microsoft Exchange Office 365, Virtualization Symantec Backup Exec Google Apps Mac OSX Citrix Xen Center Network Attached Storage Storage Area Networks Amazon Web Services Dentrix Cisco Physical Access Manager

Education & Training

BA, Information Science & Technology, Mercer University, Macon, GA

CompTIA Security + CE, SY-401

AWS Technical Professional

Training: Installing, Configuring, and Administering Windows Server 2012 R2 / Windows Server 2008

Membership

ISACA - Information Systems Audit and Control Association (2016 – Present)

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