Customer Service Representative

Nancy Beasley

**** ********** **** ****

Acworth, Georgia 30102

Home 770-***-****

Cell 404-***-****

*********@*******.***

SUMMARY OF QUALIFICATIONS

I am a graduate with a Bachelor of Science Degree in Accounting from The University of Phoenix in June of 2014. I also received an Associates of Art Degree from the University of Phoenix in May of 2012. I graduated from Essex County College of Business - Newark, NJ with major in Accounting where I received a Certificate of Excellency in Accounts Receivables 1984. I have over thirty years of business experience in bookkeeping, payroll, and accounts receivable. I have proven track records while working in the service industry, banking, and customer service environments. Excellent oral and written skills with solid experience in account reconciliation. Demonstrated ability to analyze situations, recommend action plans and implement new ideas.

PROFESSIONAL EXPERIENCE

Customer Service Representative - Current The Echelon Group – Woodstock, Georgia

Dialing between 500 and 650 calls a day to transfer to a True Accord Collection Agent May 5, 2016 to current

Previously worked sales for AT&T until the position ended April 2016

Received and made calls to AT & T clients to renew their account

Upgrade AT & T phones and selling new AT & T products

Add account managers, change address, and assisting clients with all account issues

Call Center Environment from 12/2014 until 10/2015 Alorica - Customer Care Associate

Take inbound calls from customers regarding their Verizon Wireless Account

Troubleshoot wireless phone issues

Breakdown customer’s bill

Update plans

Add various features

Process payments

Benefit Specialist from 11/2003 until 12/2009

ING Retirement – Jacksonville, Florida

Processed calls from participants to provide them with Estimates, Retirement Kits, change of address, lost checks, etc.

Checked return trip documents for payment processing.

Processed payroll checks for lump sum and monthly annuity payments.

Resolved participant disputes Supported the team when and where needed.

Administrative Assistant from 8/2002 until 10/2003

Mgr Food Service/Georgia World Congress Center – Atlanta, Georgia

Sort and delivered mail

Set up new files and updated existing employee files

Kept track of all days missed by employees

Reviewed background checks and notified potential hires

Verified employment and sent out separation notices

Claims Repricer from 5/2001 until 2/2002 Promina Health System/Medical Resource Network – Atlanta, Georgia

Processed and re-priced claims.

Checked claims status for Providers and Hospitals.

Provided information to patients regarding Network doctors

Credit Representative from 8/1998 until 2/2001 Spherion Workforce Architects - Buckhead, Georgia

Managed collections for12 branch offices.

Resolved billing issues and disputes with client and field operations.

Kept Day Sales Outstanding (DSO) to a minimum of 8 days.

Computer Analyst from 3/1996 until 7/1998 Call Center Environment at Eckerd Corporation – Largo, Florida

Maintained, upgraded and repaired computers and registers.

Coordinated diagnostic efforts with field personnel and systems specialists to reduced system down time

Improved troubleshooting processes to resolve system and credit issues.

EDUCATION

Mar 2010 – Jun 2014

University of Phoenix Online

Bachelor of Science of Accounting in Business

GPA 3.41

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